Lots of the equipment is shabby and in need of replacement and faults arent always identified by staff. Join the 244 people who've already contributed. I think the gym is great but some of the free weight equipment is getting a little tatty and old. Good luck TruGym you are going to need it! Incompetent, uncaring staff with zero customer service skills, and a VERY convoluted way of paying and refunding..seriously considering court action now. Don't make the same mistake I did, seems a lot of their branches go under at a moments notice. Good equipment. We use dedicated people and clever technology to safeguard our platform. Do you agree with TruGym's TrustScore? Terrible service. Now they demanding me aggressively to pay 225 bc of THEIR mistake. When it comes to growing a business, reputation is everything. TruGym - Chatham , Kent BranchI stop using the Gym since April 2018 due to relocation , I never got around to cancel my membership. Needs improving but here is hoping it gets there! | Read 101-120 Reviews out of 262 Bring back Les Mills Body Combat please! I never received any email.In March 2019 i decided to cancel my DD , I had an email from Harlands demanding for payment + additional Charges (25.00) for writing to me.I have spoken to the Branch , They told me that an email was sent out in Aug 2018 asking me to cancel from the TruGym web site which I never received , might have gone to Junk Mail .Then I have requested to cancel in March 2019 , now they demanding Payment of 79.98 and threatening to take me to court or Black list my Credit score .I have only used 1 or 2 months out 10 months payment .I have explained to them I have moved area and impossible to use the GymNo one seems to take notice, All they want is payment and i was told that I signed 12 months contract and they demanding 12 months payments I wish I have done bit of research about this Flesh eating Wolfs who cares about nothing but money People like this don't care other than how much money they make .There is no social care or humanity with this organisation .Please stay away from these Trugym at all cost .I have requested kindly to speak to the management explaining my situation that i have moved area and I can't continue with my membership and also i have paid 10 months membership without using their service but as of yet to date i have not heard nothing other than demanding for payments. Great gym, Centre of Bromley and easy for me to get to.There is free parking right out side after 6:30 which is perfect for me as i go after work. So far, an excellent option for a gym considering the membership prices are cheap. Suggested companies are based on peoples browsing tendencies. Overall it is an great experience for me and many other working women who can still work out regardless of their busy schedules. TruGym in maidstone closed, without notification , just came in to gym like any other day to be greeted with this lovely message on the door.. "Maidstone is closing from 18th may 2022, we appreciate all the support members have given however the club has been forced to close for all queries regarding membership please email maidstoneATtrugym.co.uk" They have taken my direct debit the next day .. and im absolutely sure i will not get that money back.. absolute audacity ! Hi there,Ive only been a member for just over a week but Ive already had problems with the small amount of weight plates upstairs,even during off peak times Ive found it challenging to find a matching pair.I can see having move plates would be beneficial to a lot of tru gym members.thanks. Do not understand why the reviews are pretty rubbish considering the gym is a great value for money. (Hairdryers available, body wash in the showers, 1 lockers that you get back, a private changing room and a disabled changing room) The gym has plenty of equipment and staff are always available, friendly and helpful. LACK OF CUSTOMER COMMUNICATIONI absolutely love TruGym and spending time there. Honestly I advise anyone not to got to this garbage gym as they just want to ripe you off. Awful!!! 1/pool too cold to use from me joining in November to February. I contacted them several times by phone and email, to no avail, so eventually paid 5 for duplicate bank statements to prove the removal of my money and went to the gym to sort it out. Staff were non empathetic and unhelpful following the incident. Other that that-a good gym. Staff are brilliant and very helpful. I wouldn't approach them as they're working with people when I see them.There is never a queue for equipment apart from the floor mat area. Your experience matters. Many thanks, I've been going to the gym in Luton for few months , staff is rude and not helpful at all, even thou it's a women only gym they will allow men to walk in with a minute notice after complaining i've been ignored and treated rudely.Cancelled my membership and direct debit has been still taking off my account every month.Customer service hard to contact still fighting for refund and stopping the direct debit .Terrible experience, Have been going to this gym before it was called fitness first and this so called company took it over . Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. Complaining to TruGym is difficult. Find out how we combat fake reviews. However, you are likely to be ignored. Ash showed me around when i started and explained each machine and how it would benefit me, he is always willing to give a good service and always rises the spirits when i feel like im about to give up! Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. It's warm, and usually quiet and has dimmed mood lightingThe steam room and jacuzzi are great too but I rarely use them. Management is awful only good thing about trugym . Suggested companies are based on peoples browsing tendencies. I find the booking system for classes difficult to work out which is why I havent booked any yet. A certain number of members have little respect for their club or for other members but there arent enough staff to encourage increased respect. Here are some useful contact details for the head office and director Mr Parmjit (Parm) Singh: Customer Services (direct debit):c.service@harlandsgroup.co.uk, Parmjit Singh: trugym.parm@gmail.com / parm@trugym.co.uk, Facebook Community: https://www.facebook.com/trugymfail, Your email address will not be published. Although I have only had to wait once to get onto equipment ,their are no dumbbells available unless theres no classes on, also I would like to see a couple of spin bikes in the main area.Theres only 1 water fountain too, never can get to that, disappointed. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I wouldn't mind if the personal trainers approached me to tell me what they offer as it's something I would consider paying for. The evening staff are very welcoming and friendlly. Good gym but would be a lot better with a pool for people to enjoy an early morning dip or even casual swimming after a hard session. Amazing staff who always smile when I'm swiping in and are always ready to help. Huddersfield gym- horrible service, old gym equipment. We also ensure all reviews are published without moderation. If you want to swim, join the KAL club in Huddersfield, an all-around much nicer experience! Unless you plan on joining trugym for the rest of your life, I'd find somewhere else Or work out in the park, where there is no membership fee or poor customer service. I have recommended friends to join as staff always let us know when there are offers on joining etc which is great! The gym itself , there is a broken window that has been broken for months and still not fixed the equipment has been there before the company took over which is about 6 years so machines are more than 10 years old . The Stockton site seems to be run on a shoestring. we were never told about it and there are no signs of cctv anywhere to warn us. It wasn't until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had 'Permanently Closed'. Already too busy at peak times and recruiting for new members at local university.AC is not good enough during Summer months. Totally disgusted with the service offered with no thought or effort of building a customer relationship. It goes against our guidelines to offer incentives for reviews. The list of kit faults is long much of which needs either a battery ,spanner or Allen key However management dont seem too concerned about walking around and sorting it outWeb sight is not up to date and the terms and conditions are un obtainable, gym location list is wrong Ipswich is not even listed and thats a just a 30 second input job, Trugym Gateshead Plenty of equipment and never have to wait to get on a machine. Verification can help ensure real people write reviews about real companies. I signed up to the gym and have been going daily as i am very consistant with my training. The staff seem to be stretched with admin-type duties and have no time to tour the gym and help members. How many stars would you give TruGym? A couple of points - the changing rooms are often dirty due to disrespectful members and the showers could be set on a longer timer as they are not great. I am a paying customer at the Thorpe-Bay branch and asked if my wife could try out the gym as she was interested, they said no we can only show you around. I am stuck at this gym as it is the only ladies gym so there is deffinately a market for one . There is upbeat music playing that's not too loud, TVs with different channels with subtitles. truGym | Low-Cost Contract & Non-Contract Gym Memberships UP TO 50 FREE CLASSES Whatever your age or ability, we have a class to suit you - including Yoga, spin, LBT and plenty more. They dont tell you that though so youre surprised with a hefty bill and then told you have to pay it. Told the main desk I was receiving a poor service from my current gym and would like to try out the Thorpe bay facilitys for an hour to see if I liked it. In the meantime, they have been taking money out of my account. When the pool isn't packed out with kids' lessons or totally closed off for Aqua Swim, it is a free-for-all in the pool - There is no lane discipline whatsoever, young teenage boys messing around throwing each other into the pool and balancing on each other whilst bashing into people who just want to swim. Companies can ask for reviews via automatic invitations. However, Truym's parent company, Harlands continued to take monthly membership from my account for 6 months at a total cost of 175 approx. i had cancelled my membership as i was on the monthly contract, they still charged me for the next 2 months.would not recommend this gym. The branch (Chatham) don't even answer my emails now! The gym facilities are acceptable but the manager at the Luton branch lacks so qualities needed to manage the business. Needs airing conditioning throughout the gym. The number for the centre was not being answered, neither were emails. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract.My branch shut down down and I never received a membership refund. I use both the free weights, machines and also classes. Bit apprehensive being a female in my 50s. Bring back Les Mills Body Combat please! Management is awful only good thing about trugym Gateshead is the cleaner, shes a credit to them, helpful and extremely polite! I dont think a company who can close a centre without notice and not refund members but somehow have other centres opened and are opening more?? If you like swimming, prepare to be hugely disappointed! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Stockton On Tees - AVOID!! The TruGym in Uxbridge closed without warning and were still taking payments AND bookings. Firstly, thank you for reporting this to us. Was told by receptionist I could only had a brief tour and if I wanted to try out any equipment I would have to pay for a day pass 16. Facilities are okay but not worth the hassle, would rather go to a different gym and pay more- total and utter crap! All rights reserved. Howev after a month or so the member of staff who was working till midnight decided it was a good idea to consistently kick everyone out at half 11. | Read 21-40 Reviews out of 264 The floor is never cleaned properly and the water dispenser has mild on it. Absolute disgrace of a place rude obese staff. They definitely must have known about the closure. managed very well had a compliant and it was rectified very effectively, beautiful pool and spa 5 stars would recommend (tru gym huddersfield). My only criticism is that the drinks holders on some of the machines eg-treadmills, are not very clean, just a little grimy. Setting up Induction classes on weekends gives chances for working women to cope upRegards,Bhavana. The gym has alwaysbeen very untidy, with buckets everywhere to catch leaks from the ceiling, and the pool has alwaysfelt like a iceplunge bath, we actually couldn'tuse the pool from October last year until this month as it was so cold and all the staff ever said was "the boilers broke" yet the jacuzzi was warm, when i asked them to explain how this was possible, i just got looked at like i was from a different planet. No matter how many times I try to contact them I never get a response. The hygiene is not the best and most of the times the lockers dont work, however as a person who covers and the only ladies gym around the price isnt too bad. I requested to cancel my membership online as they instructed (because they hide their phone number so fewer people call) and got an automated response, still refering to my cancellation as a 'request'. And parking right outside that's free!! TrugymStop taking payments from new customers when you know full well that you are closed !!!! typical!!!! We use dedicated people and clever technology to safeguard our platform. The staff are always so friendly, helpful and encouraging when you need it the most. Awful!!! | Read 21-40 Reviews out of 266 If your account has insufficient funds on the payment date then there will be an administration charge to cover costs. I've asked for head office details and the staff tell me they don't know it. Amazing range of equipment - Ive never seen such an impressive collection of muscles which I found inspiring and people seem to just get on with their workouts no swearing or bad behaviour. Its not worth the money that I am paying now. The staff are more interested in their weekend plans than theirmembers. Join the 268 people who've already contributed. !Poor service. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I'm sure there will be better gyms in whatever area you are in, so I'd avoid this place just in case they decide to close another club, because no one will be told until it's closed. CON's / The gym is a mess! It would also be good to have some hit classes in the morning at 6. The timings of the place are good too accommodate all women there. God forbid you request to leave is apparently impossible! Be proactive by paying attention to the customer's needs and offering help or recommendations . Absolutely flabbergasted of the audacity and attitude she had with me. i havent seen the gym manager, i dont know even if she exists, just heard there is one. If this has not happened, then please email headoffice@trugym.co.uk with your name, club and a brief explanation, together with evidence of the transaction dates being different. woodland hills market owner; warframe norg brain without bait; firefighter class a uniform pin placement. One good search would have warned me but I was dazzled by the google and facebook reviews. Absolutely shocking customer service. Very clean and covid compliant. I paid for a year membership and at that point had several months left. why is jason ritter in a wheelchair Any ex-members who have been caught up in this may be able to initiate a chargeback from their bank. Jamie (Manager) advises staff to continue informing customers that your vehicles are safe while using premises, due to the gym car park being protected with CCTV cameras. In good faith I paid to join up to Gillingham new trugym back in October 2014, it was advertised to be opening early November 2014. If payments were made by credit card or by debit card within the last 3 months your bank should be able to help. We use dedicated people and clever technology to safeguard our platform. How many stars would you give TruGym? If you continue to use this site we will assume that you are happy with it. Anyone can write a Trustpilot review. The payments should always come out on the same date each month, unless that date falls on a weekend in which case it will come out on the Friday before.
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