They may be needed if you wish to make a claim. Great service by Wisecars rep Emanoel in helping me cancel one reservation so I could make a new one at a different location. Wisecars (collectively we, our, and us) is an international vehicle rental broker. Super easy to find the right car and booking and paying was unbelievably easy.As we are not from the USA we would have liked much more info in plain speak around insurance as this is something that we are still unsure about until we get to speak with the agent on pick up. Excess Protection also covers damages that are usually excluded from Collision Damage Waiver which is offered by the Car Rental Companies. Verification can help ensure real people write reviews about real companies. Wisecars never discloses personal information about its customers to third parties without prior consent, except if legally obligated to or in case of an emergency. I had questions about requirements of car insurance. When you book this company through a third party website (think expedia, rentalcars.com) it shows up as free cancellation. I made an error making a reservation and Aidana was extremely helpful taking care of my mistake and finishing the reservation for me.Very pleasant over the phone as well. In most locations, the minimum renting age is 21 years. We will pass along the kind words to Maryna.Have a nice day!Kind regards,Rachel from Wisecars. In that case, please contact your bank for additional details. If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. Excellent! You are given the car with a full tank of fuel and asked to bring it back with a full tank of fuel. Business Profile Wisecars Auto Renting and Leasing Contact Information 5214F Diamond Heights Blvd #351 San Francisco, CA 94131 Visit Website (646) 813-0129 Customer Complaints 76 complaints. In the event the car is dropped off unreasonably dirty, as determined solely by the Car Rental Company, the Car Rental Company may charge you for special cleaning fees. These Terms of Service and Wisecars services are construed and enforced in accordance with, and governed by, the laws of the State of California. Surely it's illegal in USA to drive with no insurance. If you choose to pay for the service using a credit card, your credit card details are not stored by us. Wisecars does not take responsibility for partners response times. Please note, under no circumstances is the fuel included in the rental price. Dear Fernando,Thank you for sharing your booking experience!We're glad everything is going well so far, we hope you pick-up also goes smoothly.Have a nice day!Kind regards,Rachel from Wisecars. This option is available in most countries, however, always check the fuel policy of the Car Rental Company. Please note, the Car Rental Company is not obligated to wait for your arrival, and if you fail to arrive at the pick-up station at the time indicated in the voucher, it may constitute a No-Show on your part. No refund will be made if the damage/accident occurred due to the violation of local traffic rules, breach of the rental agreement, or if any of the third parties involved refuse the settlement of the claim. Their cancellation policy is flexible and their customer support seemed quick and very helpful. Every panel was scratched or damaged and that was better than the first car they offered me.It had previously been in an accident visible from the door denting.Fox rental Staff in Orlando office were unfriendly and said wise cars insurance was a waste of time and I ended up paying hundreds of pounds more in insurance to get full cover. I read other reviews from this company after this had happened and that is a common . We will let you know whether an additional fee will apply when you confirm your pick-up and drop-off time in your booking request. No charge will be made for amending your booking before the start of your rental. You can upgrade your car before you start your trip. Please note that waiting for a partner's comment or documentation might extend this timeline in rare cases. Amendments can only be made up to 48 hours before the pick-up time. Please note, due to fluctuating foreign exchange rates and other possible banking charges, Wisecars cannot be held responsible for any difference in the amount displayed on the webpage and amount paid for the reservation. Wisecars is not liable for services or bookings not full-filled due to force majeure. What's Wisecars' cancellation policy? Your friends will also receive their own referral code, which they can share with their friends and start earning rental credit as well. The Car Rental Transaction is subject to the terms of the Car Rental Agreement executed between you and the Car Rental Company at the time of the pick-up of the car. Please keep in mind that different Car Rental Companies have different requirements for accepted methods of deposit authorisation and payment. Minimum age requirements on larger cars may also be higher at some locations. Wisecars is a car rental broker staffed by people who have worked in the online car rental industry for over 20 years. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Fill in your personal information and state what you wish to cancel or amend. Powered by, https://www.wisecars.com/en-gb/faq#contactSection. My trip to NZ had to be cancelled due to the cyclone that hit the area. If not, you will need to purchase the cover at the car rental company counter. What's Wisecars' cancellation policy? What's Wisecars' cancellation policy? Your voucher is normally issued 48 hours before the pick-up time. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. I attempted to rent a car from them for a few days for $535. The sole and exclusive venue to settle any claim or dispute which might arise out of or in connection with these Terms of Service or Wisecars services is in an England and Wales court of competent jurisdiction. Expired or provisional licences will not be accepted. However, you are entitled to a car in the same category, holding the same number of passengers and with the same luggage capacity as the car that you booked. In case of technical problems with the vehicle, you must inform the Car Rental Company immediately. We cannot be held responsible for rentals rejected if a voucher or rental details are not presented. Please note, in most cases Car Rental Companies will reserve a security deposit even if you purchase one of our DeductibleProtection products. For a confirmed booking, if the local provider is unable to perform its obligations in providing the vehicle due to insolvency, we will do our best to redirect your booking to another Car Rental Company. We continually control the activity on and usage of our website and any abnormal activity on our site deemed as suspicious will result in access being denied. 49 reviews. On collection, your rental car will have a certain amount of fuel, which will be marked on your Car Rental Agreement; return it with the same amount of fuel as you collected it with. Please note, it is your responsibility to provide all the above-mentioned documents. Cancellation Protection can be purchased only at the time of booking and is not refundable. Failure to comply with the correct procedure will result in your protection coverage becoming invalid. Please note that all additional drivers must also show a valid driving licence at pick-up. Wisecars has the right not to process complaints sent later than 28 calendar days after the drop-off date. Madina really helped me with my issue after I was stranded in a foreign country and could not get to my rental car in the U.S. She was friendly and I really appreciated the care and attention she provided. Wisecars never discloses personal information about its customers to third parties without prior consent, except if legally obligated to or in case of an emergency. Lorem ipsum dolor sit amet, consectetur adipiscing elit. No way has this company got 4.5stars. This one doesn't really need an explanation. In the case where we have no alternative provider, you will be notified, the booking will be cancelled, and the advance payment returned. Only when all documents are present and severe negligence can be excluded, a refund will be processed. Consider the cancellation policy. 185. At the end of the rental period, you must return the vehicle undamaged and in a clean condition to the correct location and at the agreed time. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. Powered by, We use cookies to give you the best experience. Contact Wisecars 5214f Diamond Heights Boulevard, San Francisco, CA, 94131, United States Advertiser Disclosure: If you click on one of our links, we may receive a compensation. Dear Peter,Thank you for your 5-star rating!We're thrilled to hear you're satisfied with our customer service.Have a nice day!Kind regards,Rachel from Wisecars. The Wisecars website contains images from izmo, Inc.: Automotive Images, Copyright [2000 current year] izmo, Inc. All Rights Reserved. Alternatively, just sign in or register using your Google or Facebook account. Cancellations Dealers may cancel a WiseCARE contract by downloading and completing the cancellation form, obtaining the customer's signature, and submitting the final form to Wise F&I via email, fax, or mail. All cancellations outside of the aforementioned timeframes will not be refunded. Car rental terms are based on the offers and differ from one another - please make sure you've read the terms and conditions. The automotive images contained herein are owned by izmo, Inc. and are protected under United States and international copyright law. Every driver must have a full, valid driving licence that they have held for at least 1 year (2 or more years required at certain locations; this will be confirmed during the booking process). You can also extend the free cancellation time frame by purchasing our Cancellation Protection. These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute our agreement with the user (collectively you and your) of the services we provide in mediating car rental. We used in October 2022. Hello!Thank you for sharing your experience with us.We're really happy to hear we could resolve your issue, we're here for you at any time!Have a nice day.Kind regards,Rachel from Wisecars. 2023 Wisecars. When you return your car, the car rental company will check it, and charge you for any damages. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . Even worse, they've created hundreds of fake 'good' reviews to fool people. Create a ticket support@wisecars.com (646) 813-0129 +44 20 4571 5774 +33 1 78 96 87 13 +39 049 784 7864 (646) 813-0129 +34 932 71 68 06 +48 12 211 32 51 United States of America 405 El Camino Real, Box 606 Menlo Park, CA 94025 Should you find any discrepancies between the summary of the Car Rental Transaction specified in the voucher and those specified in the Car Rental Agreement, you are requested to notify us of this as promptly as possible and before signing the Car Rental Agreement. Do not cancel your booking with the Car Rental Company directly as additional fees may apply. 45 reviews for Wisecars, 2.3 stars: 'This company is a straight scam. Any unauthorised use, reproduction, distribution, recording or modification of these images is strictly prohibited. Additional fees can apply with certain Car Rental Companies and in certain countries for drivers aged under 25 years or over 65 years. We aim to resolve your complaint straightaway and we will confirm our resolution or continuing investigation within 3 business days of receiving your complaint. He explained to me patiently and clearly. Wisecars will not refund any vehicle repairs, unless the customer has bought excess protection and is eligible for a refund based on the related terms. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Your contract for car rental will be between you and the Car Rental Company. The permit you may need depends on which country youre visitingand how long youre staying. Due to this protection, it cannot be read by any third party. If you extend your booking directly with the Car Rental Company, only the period booked with Wisecars is covered. In addition, most Car Rental Companies also require that the renter and any additional drivers have at least 12 months of driving experience. If not, you will need to purchase the cover at the car rental company counter. If you extend your booking directly with the Car Rental Company, only the period booked with Wisecars is covered. Please note, all Excess Protection Products become invalid and no refund will be made when: In some cases, if you follow the Car Rental Companys instructions and they determine that you are not responsible for the damage that occurred to the vehicle, the excess fees might be returned to you directly by the Car Rental Company and you do not need to claim a refund from Wisecars. In case you have any question, don't hesitate to contact us through support@wisecars.com.Have a nice day!Kind regards,Rachel from Wisecars. %title% %offer% Tbb. 1 Previous_Golf_5959 2 mo. User access to all or part of this website may be terminated or suspended at any time, without notice and for any reason. By using our website, we assume you agree to our, Bring a copy of the voucher as well as a full physical driver's license and a credit card, all in the main driver's name to the rental desk. If you are involved in an accident, the local police and the Car Rental Company must be contacted. We use dedicated people and clever technology to safeguard our platform. The price is at end only a quarter of thee rate! All the inclusions are explained if you click on the offer.The most basic packages are chosen by people that will present their own insurance at the pick-up, hence the cheap rate.Kind regards,Rachel from Wisecars. A fair fuel policy means that you will have to return the car with the same amount of fuel that you picked it up with. We landed at Denver Airport and the rental company refused to give us any car even though they had plenty of vehicles for customers that did not book through Wisecar. Please note, due to fluctuating foreign exchange rates and other possible banking charges, Wisecars cannot be held responsible for any difference in the amount displayed on the webpage and amount paid for the reservation. Wisecars will process your cancellation refunds in 7 days. However, please keep in mind that any changes that you make to your booking will probably change the rental price. Our website includes a full description of each car type, including the typical number of passengers and pieces of luggage each can accommodate. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. The policy relating to the age of the renter and any additional drivers and the minimum driving experience they hold is determined by the Car Rental Companies at their sole discretion, and according to the legal restrictions applicable in the relevant country. Any unauthorised use, reproduction, distribution, recording or modification of these images is strictly prohibited. Dear Paul,Thank you for contacting us! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Great service! If your flight is delayed or cancelled, please call our customer support team or the car rental company as soon as possible. Please note, making a new booking may result in the change of the Car Rental Company. Wisecars is an independent travel broker who does not represent any particular car rental company. charges that are not related to damage repairs, such as any administration fee; costs for the repairs that are not approved by the Car Rental Company; cleaning charges or costs for damage to the cars interior (unless caused by a collision); costs for the damage to / loss of child seats, GPS devices or other extra equipment; car theft if the keys are left in the vehicle or if due care and attention is not taken. Tap on Wisecars Car Rental Comparison (subscription you wish to cancel) Click "Cancel Subscription". Please read the following to know what is included/excluded in our coverage offers. Wisecars (collectively we, our, and us) is an international vehicle rental broker. At the end of the rental period, you must return the vehicle undamaged and in a clean condition to the correct location and at the agreed time. Please contact the supplier directly to inform them about the delay and in case they cannot accommodate you, call Wisecars. The Car Rental Company reserves the right to refuse to rent a car to any customer who fails to arrive on time and does not have the necessary documentation and a credit card with enough funds. Email Protect your account with two-step authentication Failure to comply with the correct procedure will result in your protection coverage becoming invalid. Trustpilot is assessing this review in accordance with our flagging process. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. 2023 Wisecars. Dear Sara,Thank you for contacting us! With certain Car Rental Companies, amending the drivers name or the pick-up location may require cancelling and rebooking the rental. Each car rental company has its own age requirements, but most will rent to people between the ages of 25 and 70. Usually, you can cancel your booking up to 48 or 24 hours before the pick-up. If you have already provided us with your flight details, the car rental company will be able to track your flight. Some Cookies are strictly necessary for the website to function correctly and others are there to improve our websites efficiency and the user experience. If you choose this option, you pay for the fuel at the pick-up time and return the car as empty as possible. A common issue that many vacationers face abroad is unfair fuel policies in car rental. This information must be sent via email and give Wisecars the relevant details of the incident. If you discover any discrepancies in the summary of the Car Rental Transaction contained in the voucher, please inform us of this as soon as possible. Hello!Thank you for leaving us your feedback.We're more than happy to hear you're satisfied with Dominik's assistance.
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