This will open the Wireless Settings page. If you turn it off, we might think there is something wrong with the line. One man said he could only connect his iPhone 11 to his Sonos speaker system when both were running on the slowest frequency. Then, for your static IP block, enter your router's address and subnet mask. For FTTP customers who choose to use their own 3rd party router, there is no need to use a BT hub at all. For help getting started with all your products and services, visit our welcome pages>, Coronavirus: Delivery, installations and repairs, BT Home Hub 5 - Information and troubleshooting guide. Here are some things to try: Your broadband speeds may fluctuate for up to 10 days while we perform tests to ensure you get the best possible speeds and connection. You can learn more about how to do this using these steps: Please be aware, turning off 5GHz could affect the speed at which other devices connect through the network and should only be considered a temporary workaround. 8:32 AM If your BT Smart Hub 2 router is still running the affected firmware (V0.26.03.01286) then please get in touch with BT directly. I have this issue - I can confirm a cable into a Sonos Arc means my 4x Sonos Play:1 devices now work and the whole system is much quicker. Move and Roam do not connect to SonosNet so wiring a Boost wouldnt do anything that your Arc isnt doing at the moment. Configure PPPoE (for BT, Plusnet etc) on the 3rd party router and it should connect to internet via the DSL port. This isnt a viable long term solution though for me. What is Smart Setup on the BT Hub? This means your Hub hasn't yet registered your device as completed. I have disabled the bt fon and bt wifi to reduce my home network clutter. Click a dropdown for your model of Hub. There are at least adozen other things that also result in the same situation. It won't work if you're connected to BT Wi-fi or via mobile data (on a smartphone, for example). Re: BT smart hub - hidden bridge mode menu ? "Common sense is the collection of prejudices acquired by age eighteen." The initial problem with the router is that BT has used the same SSID network name for both the 2.4GHz and 5GHz networks. (Not Business variant). Select Add Additional Network from the drop-down menu. This brings up a hidden page. My speed has dropped to 40Mbps on my wifi devices. Your broadband can be activated any time up to midnight. I dont know how crap the BT router is feature-wise (I could take a guess), but can you make a separate SSID for 5GHz and put your Apple TV on that, while leaving your Sonos gear and phone on the existing 2.4GHz SSID? "We're aware that a very small number of customers are experiencing an issue with their Smart Hub 2 connecting with multiple streaming devices on their wi-fi network. BT did originally try playing it down until the customer service advisor tried her system while on the phone and got the same error. If the device you're using it on has connected to your Hub before and completed Smart Setup already, it won't appear again. 01-10-2020 ***The radically changed Web Admin Interface of the BT Smart Hub 2. This would be a double NAT (two router) condition which isn't recommended. You dont need to specifically mention Sonos devices when reporting this issue to BT as the information alone will be enough for them to recognize the issue youre facing. Baldrick1. The BT Smart Hub 2 firmware update issue is only related to the Private Address on iPhones issuein the way that they both result in a Cant Connect to Sonos situation. I just tried it with an old, Not sure if it was still broadcasting the SSID. No, wiring a Sonos Boost would achieve the same effect that wiring any other Sonos player would. To view the router settings, go to http://192.168.1.254. This means that you've got no control over which network your device joins. Connect using the QR code Having switched off the 5GHz band I was immediately reconnected and I have lodged a complaint with BT. Time will tell if this is a permanent fix but its worked this evening. ensure Sonos all working correctly via boost with 5ghz still turned off. The BT Smart Hub 2 router's default IP address is: 192.168.1.254 After typing your router's IP address into the address bar, make sure to click the enter button on your keyboard. How do I use my Smart Hub as a modem only? I didnt find this to be the case - with 5GhZ turned off my BT service was virtually unuseable. Check the box next to Auto Firewall Open. 6:41 AM. Model: RBK53|Orbi AC3000 Tri-band WiFi System, Insight Service: Content Filtering. Assuming it will work on the business hub though as it's a visible option. You should see a box similar to the one shown below. Switching Smart Setup on and off on the BT Smart Hub 2 The BT smart hub 2 supports all access types you need, including ADSL, FTTC, FTTP, G.fast and others. I have an update to share with you all regarding this issue. To change anything you need to click one of the settings. (I don't own a smart hub), https://hummy.tv/forum/threads/bt-smart-hub-bridge-modem-mode.9826/. Having a yolk sac that is too large or too small has been associated with pregnancy loss. Anyone that still experiences issues on the latest firmware, please create a new topic or get in touch with Sonos Customer Care. They also advised if you are connecting to things like BT discs then you won't be affected (links into the boost post above). Great. BT Smart Scan technology At the bottom is a setting for Bridging. Thats great to here. Click the "On/off" button to turn Smart Setup on or off, Remember once you make any changes you'll need to save them. Was quite easy to get the money credited to my account after that : ). Tenda Nova MW3 review: Cheap and cheerful mesh Wi-Fi, Sony WF-1000XM4: All-round audio excellence, Logitech Blue Sona: An excellent studio mic for podcasters, Philips 279C9 review: The complete package, Edifier WH950NB review: Comfy, capable and not too costly, Best webcam: HD and 4K cams from just 30, 1MORE Aero review: Spatial audio for the masses. Works fine. Go to IPv4 Configuration. https://kb.netgear.com/30186/What-is-Double-NAThttps://kb.netgear.com/30187/How-to-fix-issues-with-Double-NATCouple of options,1. ), on What is the difference between WiFi 6E and WiFi 6? It is, I have tried iboth a residential and Business FTTP Smarthub on my connection. Turn off 5ghz and install the boost followed byall speakers. Do I need a WiFi 6E router to use WiFi 6E products? Sorry, we're still checking this file's contents to make sure it's safe to download. The Smart Hub 2 might be the new kids on the block, but there are still a number of other BT routers out there. What is the difference between WiFi 6E and WiFi 6? The lights on your hub will change to green or flashing orange as it is setting up. Thanks. I don't think the workaround for modem mode works. Also, it took a number of days for me to find this thread of communication online. 9:11 AM. BT have confirmed that the firmware update that contains a fix for this original issue has been rolled out to the majority of users. Smart Setup is BT's online set-up wizard. I've been following this thread ever since I had issues. Thanks. To change the Home Hub's wi-fi channel, logon as Admin, and do the following: Home Hub V1: Go to Advanced > Wireless > Configure > "Channel Selection:" Home Hub V1: Go to Settings > Advanced > Wireless > Configuration How to enable / disable wi-fi on the Hub It is possible to turn off the Home Hub's Wi-fi (perhaps for added security). If your BT Smart Hub 2 router is still running the affected firmware (V0.26.03.01286) then please get in touch with BT directly. Then go to http://192.168.1.254 which is your BT hubs personal website which you can access to change settings, then click on Advanced Settings and type in your Admin password which can be found on the info card on the back of your BT hub box. The latter option's great, as you can have the light on to check the status of the router during the day, but turn the light off at night when it would be more annoying. AP mode is preferred if you have a ISP modem/router that can't be bridged. I may try the hardwired solution if things do not move fast. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page. - edited Accessing the Hub Manager using a Hub 3 or Hub 5. Understand rental and other basic charges, Enter the admin password. icannotgetafreename 10.3K subscribers Subscribe 350 Share 50K views 2 years ago **Please Subscribe: Youtube. Consequently I can't see why any-one would want to use a Smarthub, especially a Business version, simply as a modem. >. After raising a complaint with BT I had yet to hear anything from BT. It should appear as soon as you connect to the Hub and open a browser. First, you need to connect to the router's web management page, so that you can change the settings that you want. Yes you can switch back and forth from AP mode to router mode using the RBRs web page. Broadband speeds Let's take a look at the legacy BT routers that are still capable of getting you online. I currently have BT FTTP, BT Smarthub 2 as the router and an Orbi System in AP mode. Find out which main phone socket you have Find out about your Openreach modem Your network name and password are on the back of your hub, your network will be called something like BT-XXYYXX. Make sure it is fully pushed in - you'll hear a click. After upgrading to BTs Fibre 900 the download speeds are so erratic I'm considering taking the BT Smart hub 2 out of the equation and using the Orbi as it probably should be to see if it helps. "BT have let us know that they are working towards pushing a fix to affected routers over the next 4-5 weeks," said the spokesman. Connect to the web management interface First, you need to connect to the router's web management page, so that you can change the settings that you want. Your BT Business Hub should now be in bridge mode. Could you tell me what is the last part of the URL on your Business Smart Hub when you click on 'DNS Hosts' tab? Please try again in a few minutes. At conservative gathering, Trump is still the favourite. This wasnt an option for me however as my router isnt near any of the speakers. This will take to a status screen. BT added that an update for all users would be available by the end of May. We recommendthat you report this issue to BT with the following information: Devices connected to the 5GHz band are not able to communicate with devices connected to the 2.4GHz band and it appears the connections are being erroneously isolated.. I did this on a Deco mesh. Can you seamlessly switch back and forth between the two modes? Use our hub light guide. 7:56 PM The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and 5Ghz. As 802.11ac only runs the faster speeds over the 5GHz network (the 2.4GHz part runs at old 802.11n speeds), you're potentially limiting the speed that your devices can connect to the network. Most of the affected users have iPhones running iOS version 14.4.2, but we have seen other types of controller, such as Android devices,affected by this issue as well. How do you change wifi settings or turn wifi off, where do you set IP or DHCP information.How do you setup port forwards or what does the port forward screen look like.An initial video on the BT Smart Hub 2:https://youtu.be/i-NVXmkCDEQHow to factory reset the BT Smart Hub 2:https://youtu.be/NcTLNIb5Q4Y Can anyone shed any light on this? Viewing the status of your Smart Hub 2; Changing the wireless settings on Smart Hub 2; Restricting the wireless devices that can connect to your Smart Hub 2; Setting up IPv4/IPv6 DNS servers or dynamic DNS on Smart Hub 2; Using Smart Hub 2 as a modem only . Change the /internet part of the address to /routing. The setting is on a page hidden on the home version. I would still prefer to just hook my superior router . I saw the post about the public/private. BT customers are complaining of home network issues, Millions offered half price broadband from BT, Harry: I feared losing memories of mum during therapy, US-made cheese can be called 'gruyere' - court, The children left behind in Cuba's exodus, AOC under investigation for Met Gala dress, Canadian grandma helps police snag phone scammer. You can view and make changes to your Hub's IP and DHCP settings (if you need to revert to the default settings, there's a Reset to default button on the top right of the page). Any 3rd Party router should work so long as you can create a static WAN ip on that router, and then add this to the smart hub 2. I do not suggest purchasing a Boost to work around this issue if wiring other devices doesnt fix it for you. My systemkeeps failing to connect to the app, I can connect it after turning everything off and the router back on, then the next day it can not connect again. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. . Im paying for faster broadband than 135Mbps and I expect full functionality of my BT smart hub. The default setting just adds a '-5' to the 5GHz network's name, which should do for most people. Then plug one end of the grey broadband cable into the port marked Modem and the phone cable into the port marked Phone., Check if your Smart Hub light is solid blue, Try again later. By default Smart Setup is turned on, but it may have previously been switched off, Smart Setup only works the first time you connect each device to your Hub. So some transparency is needed so customers like myself know that this is a commonissue. Does anyone know if a Sonos Boost would resolve the issue? Here's how: It's best that you complete Smart Setup to ensure that you get the most out of your BT Broadband features and services. Wait a few moments for it to connect. So the question remaining is does it actually work on a residential Smarthub? My download speeds are now too low to stream things on my Apple TV with 5ghz turned off so Ive had to turn it back on, and now of course my Roam is no longer showing up in the Sonos app. My Netduma then manages DHCP under 192.168.88.1 Save Turn everything off Turn on the Smart Hub 2 let it connect, check the phone is connected, then boot up the Netduma, this should then connect and allow internet access. With the FTTC smart hub in bridge mode, it should behave just like any other DSL bridge modem (like the discontinued Openreach VDSL2 modems). You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.2. Available from the 27th of November, the Smart Hub 2 will form part of a new "Complete Wi-Fi" system, which allows BT customers to add extension discs to generate a stronger, more reliable. To turn this feature off go to Home, Smart Setup in the web management page, toggle the switch off and click Save. So first step is to go to a PC or a mobile device that has a web browser that's usable. Smart Setup usually only needs to happen once on each new device you connect to your Hub. a very helpful tech support person from Sonos suggested going into the Smart Hub settings page, Advanced and changing Wireless Mode from mode 1 to mode 2. Check out our other help articles. The steps are as follows: Step 1 Changing DNS Settings First make sure you are either connected via ethernet cable or WiFI to your BT Smart Hub. Check that you're connected to your Hub's network. Open a new web browser Type 192.168.1.254 into the address bar This will open the Hub Manager If you want to make any changes to the hub settings, you'll need the admin password. Try opening a browser and going to, If none of these reasons seem to explain why you're not seeing Smart Setup, it could be that you are using a device that's not compatible. Set up BT Smart Hub 2 Set up Order and delivery Connect devices Top tips Select your connection One port Two port Modem (ONT) Unsure which connection you have? Go to Solution. It never occurred to me that bridge mode would bypass the router section. How long will it take to get BT Broadband once I've ordered? BT have let us know that they are working towards pushing a fix to affected routers over the next 4-5 weeks. You can turn Smart Setup on or off in the Hub Manager. Can anyone confirm it works? Joyebikes Bafanag M510 M600 Full Suspension Carbon Fiber. The difference between the two models I concluded was that one of the LAN sockets has been disconnected on the FTTP version and instead wired to this internal WAN interface. The most consistent workaround we have discovered is to disable the 5GHz band on the BT Smart Hub 2. 10:43 AM. 11-05-2020 Issue affects both Sonos Move and Epson airprinter - what was really strange was that both iPhones were hit but neither of the iPads despite the fact they all use the 5 GHz network. So I come back to my original question, having found this internal switch then how do you use it on a FTTC Smarthub 6 without access to the WAN? Smart Setup is BT's online set-up wizard. When the lights have stayed solid blue for two minutes, your hub is ready to go. Improve your network security Webinar 3/17 11AM PST, Orbi Wi-Fi 5 (AC) and Orbi with Voice Mesh, https://kb.netgear.com/30186/What-is-Double-NAT, https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT, https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point, https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop. What I wonder is if the WAN on the FTTP model can be used to connect to a Router instead of setting up PPPoE on the Hub router section. Using BT Business Hub or router. Finally, the Smart Hub will automatically choose which channel to use for your wireless networks, but read my guide on how to configure a wireless network if you're having problems and want to select the options manually. Whilst switching off the Private Address setting on my iPad gave a short lived reconnection, this too failed the next day. We'll send you an e-mail with instructions to reset your password. As my previous experiments with a FTTP Smarthub showed (https://community.plus.net/t5/My-Router/Using-a-FTTP-Smarthub-6-on-a-Plusnet-FTTC-Service/m-p/165176) the FTTC and FTTP Smarthubs use the same firmware. Millions at risk of hacking from old routers, Street fighting in Bakhmut but Russia not in control, Saving Private Ryan actor Tom Sizemore dies at 61, Alex Murdaugh's legal troubles are far from over, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. Simply connect a 3rd party router to any LAN port on the hub. 8:03 PM, Apologies if this has been posted previously, but I'm told the regular 'home' variant of the BT Smart hub version may have a hidden 'bridge' mode option, which is normally offered on the BT Business Smart Hub when you wish to use a 3rd party wifi router. The question that comes to my mind is that having enabled this bridge mode in a residential Smarthub then how do you use it? Manage your hub, change your Wi-Fi settings and find out what your Plusnet router lights mean. After upgrading to BTs Fibre 900 the download speeds are so erratic I'm considering taking the BT Smart hub 2 out of the equation and using the Orbi as it probably should be to see if it helps. Links to user manuals and other documents for BT Hubs for broadband. Numerous complaints have appeared on the company's community forums over the last few months. We're aware of an issue affecting Sonos users with BT Smart Hub 2 routers that causes problems with connecting to players in a wireless configuration. - edited Well update this post with any further newsas and when we receive it. . Make sure that your computer is. This thread exists to explain to customers the details of this particular issue, but it doesnt claim that every person with a Smart Hub 2 that Cant Connect to Sonos is a victim of the firmware update - only those with the firmware version reported in the original post. There are simple ways you can boost performance and get the best from your broadband. Along with the brand new router, the BT Smart Hub, come the same old problems that we've seen before. A Sonos spokesman said on the audio firm's community forum that it had been in touch with BT, who were "aware" of the issue that is affecting a wide range of devices. This is caused by a bug in the BT Smart Hub 2s firmware (versionV0.26.03.01286)which prevents devices on the 5GHz band from communicating with devices on the 2.4GHz band, and vice versa. Almost instance response. 1 user liked/thanked this post: Download the My BT app to check your bill, test your speeds and activate your internet security products. 30-09-2020 2.4GHz runs at least 30 Mbps, are you streaming five 4k UHD streams at the same time or something? Make sure you've completed every step of Smart Setup. "I've been having the same problems and have been tearing my hair out," said BT forum member Rawberry. Solved! - replace router bit - in which case plug the first node into one of your combined router ports and then you need to put the combined router into modem only mode (bridge) - mesh only - in which. Click the Separate bands switch and you'll be able to name your 2.4GHz and 5GHz networks separately. It can. Navigating ones way through these conflicting accounts is not easy. "I can only connect the Sonos app from my iPhone, MacBook and iPad when connected to the 2.4Ghz band, which means turning off 5Ghz," said BT forum member sl_strachan. (the macaddress is the same as the wifi router apart from a few letters.) 01-10-2020 What's the least amount of exercise we can get away with? Unless you've previously changed it, you'll find the default password on your Hub settings card on the back of your Hub. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage, 30-09-2020 Ill ask my man at BT. BT have advised me this a fix should be out this week. Furthermore, the BT Smart hub 2 supports 802.11 b/g/n/ac 33 MIMO on 2.4 GHz, and 802.11 a/n/ac 44 MIMO on 5GHz. The yolk sac is the earliest fetal structure that forms in the gestational sac within the uterus during pregnancy. Change the Hub Gateway IP address to 192.168.2.1 On a PC or laptop connected to your hub, enter http://btbusinesshub.home or 192.168.1.254 Click on Advanced Settings Enter your Admin password if prompted (can be found on the base of your Hub) and click Ok. Therefore, we can consider this issue closed. Fix problems or report a fault with our troubleshooter. Just turn off the wifi on the smart-hub and plug the master unit of the Mesh into a LAN Ethernet port on it. Steps taken from a post on the BT Community. 2023 BBC. Xbox binary downloads, sure, I saw the difference there on a gigabit fiber connection, but video streaming should be fine. No problem. This is caused by a bug in the BT Smart Hub 2's firmware (version V0.26.03.01286) which prevents devices on the 5GHz band from communicating with devices on the 2.4GHz band, and vice versa . It can only be a temporary solution as the BT Smart Hub 2 is an upgrade. Users are complaining that any devices not linked to the same frequency, such as a phone and a speaker, are refusing to communicate with each other. However, some older devices are incapable of operating on both. Sorry, our virus scanner detected that this file isn't safe to download. After trying to set bridge mode and saving (the save appears to hang) I eventually. Bridge mode does appear to exist on the Smart Hub. Connect the cable to the hubs power port, plug it into the wall and switch it on. I have a new hub. MacBook then doesn't work. Using the BT Hub Manager 10:38 AM Therefore, it costs more money and were stuck in the contract till 2023! Clearly there is both and issue with BT and the Sonos app for iPhone on this. The answer is to split the networks and use 5GHz where speed and reliability are required, but use 2.4GHz where you need to go further from the router, as its range is better. ford fiesta mk7 hidden featuresSummary of Contents for SAGEMCOM CS 50001. Copyright Expert Reviews Holdings Ltd 2023. Been running flawlessly for 2weeks now since running the system in this set up. Just log in to http://www.bt.com/mybt and go to the "My Extras" section, where you'll find all the features and services that you would have seen through Smart Setup. At the bottom is a setting for. It also has 4 Gigabit LAN ports. Switched it off on iPhone, instantly worked for the app. From the Hub Manager go to Advanced settings then My Network then IPv4 configuration. Ive had the cant find Sonosproblem for a couple of weeks. Announcements, Guides & Community Updates. If there is a hint then a custom password has been setup. You can't exit the first few steps. So I decided to direct message them on Twitter. Navigate Advanced Settings > Log in > Broadband > Internet. In fact, if you sign up to an ADSL broadband package (offering average speeds of 10Mbps), BT will send you a Home Hub 4 rather than a Smart Hub 2. Ive got a man from BT ringing me during the week so I will report back what happens. Enter http://192.168.1.254 into the address bar to go to the management page. Unless of course it's legacy code carried over from Home Hub 5s, which has this WAN interface on their FTTC hubs. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and 5Ghz. All rights reserved. Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. Mode 1 gives you the best speed, but select Mode 2 or Mode 3 if you're having trouble with some devices connecting. On the Home Hub 5 you could only dim the lights, but with this router, you've got a lot more options: you can use the switch to turn the Hub light off; you can use the slider to set the brightness to 0% (which just turns the light off), 50% or 100%; or you can toggle the schedule on and select when you want the light to turn on and off. If your BT broadband home network is playing up, you're not alone. Configure the modem for transparent bridge or modem only mode. all fixed. Rebooted Smart Hub and both my Sonos speakers and everything is back working (as is my scanner). better. Users . This brings up a hidden page. Bridge mode has been available on Business Hubs since the original 2wire 2700HGV ADSL routers from 2006, to enable business customers to use their own routers (without built in modem). 01-10-2020 I would assume if you place hub in bridge mode, then any 3rd party router configured to use PPPoE and connected to one of the 3 LAN ports, can use the DSL port to access the internet. Thread starter mike425; Start date Jan 29, 2019; 1; 2; Next. It looks like the 'Bridging' button simply does not work. Make sure you keep your hub on all the time. BT will be rolling out an update to all devices later this month. I connected a laptop via ethernet into it. Instead of responding individually it would be better if someone in a position to offer an overview could post a useful summary of where we are and what does/doesnt work. Turning off 5GhZ on the router is indeed a workaround but the WiFi speed was pathetically slow so this isnt a solution. Forgot to mention the third solution is hard wire a speaker to create the Network. To be honest the whole process of connecting 9 speakers was far easier through the boost than when I used to set up directly through the router so long term itsmade the Sonos adding speakersprocess better. Just plug 3rd party router into the wall mounted Openreach fibre modem. Select the Link Configuration sub-tab.
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