Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. Connected Voice are collating information about support across Newcastle and Gateshead. OurGateshead is developed and managed by Connected Voicefunded Gateshead Council, EachorganisationonOurGatesheadis responsible for keeping their information up to date. The local authority also hopes to reduce its reliance on non-specialist contractors in the long run. Gateshead pensioner 'shocked' at council's repair works on his home of 66 years Austen Shakespeare 18/12/2022 A Gateshead pensioner says he has been left freezing and "in shock" at. about Our Customer Scrutiny Panel needs you! This can be damage or deterioration to the exterior that is connected to or forms part of the actual dwelling, or interior of the house or flat, their structure and common parts in case of a building divided into flats. Failing to do so may result in compensatory damages being awarded to tenants for injuries caused by the council/associations actions or inaction. Once registered, youcan book a repair appointment, check rent balances, pay rent and other service charges, and update personal details at any time. As your landlord, the council has a legal responsibility to ensure that the property you are living in is in good, safe condition and is obliged to carry out regular maintenance checks. Bauer Media Group consists of : Bauer Consumer Media Ltd, Company number 01176085; Bauer Radio Limited, Company number: 1394141Registered office: Media House, Peterborough Business Park, Lynch Wood, Peterborough PE2 6EA and H Bauer Publishing, Company number: LP003328; Registered office: The Lantern, 75 Hampstead Road, London NW1 2PL All registered in England and Wales. Cabinet met this week to determine the future of Gateshead Council's Leisure Services . There's also additional service charges from 115.85 a week, this cost is eligible . Electric Wiring needs to be regularly maintained and if necessary replaced to ensure it is safe. Make sure you get in touch with a legal professional to find out more and start the process of claiming the compensation you deserve. The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken. Gateshead Council aims to complete the backlog by late March next year. We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. You have the right to appeal if you don't agree with a decision to charge you for repairs. United Kingdom. This is commonly known as filing a compensation claim for despair against a housing association landlord. As a tenant you are not automatically covered for any of your home contents. If you are not in when the repair team calls, they will leave a card asking you to make a new appointment. However, our partners are continuing to deliver a seriesofwebinars and onlinebusinesssupport services, for more informationplease visit ourBusiness Gatesheadevents page, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, Advice for business, self employed and employers, Sign up to our Business Gateshead newsletter. Gateshead Equipment Services (GES) provides disability equipment and assessments for people who are ordinarily resident in Gateshead or who are registered with a Gateshead GP. Gateshead Council Civic Centre Regent Street Gateshead NE8 1HH emmablackwell@gateshead.gov.uk Phone: 0191 433 2700 Hartlepool Contact: Jane Young, Acting Head of Service Windsor Offices. You can claim compensation for various things, including damage to your personal belongings, furnishings, clothes or other materials. As we are NO WIN, NO FEE housing disrepair lawyers & solicitors, the entire process is free of charge to you. Office 3750 We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. We would not replace all items, only the ones that are required. VAT no 918 5617 01H Bauer Publishing are authorised and regulated for credit broking by the FCA (Ref No: 845898). If you experience any difficulties using this service, please email housingenquiries@gateshead.gov.uk. Office hours: 9am to 5pm, Monday to Thursday and 8.45am to 4.30pm on Friday. endobj We hope to reschedule these events at a later date. NE8 1HH If we miss an appointment and we didn't contact you, please contact us. This covers things like outside painting, replacement windows and annual gas servicing. We understand that businesses have been faced with challenges like no other, which is why our team of business advisors continue to remain on hand. Complain to the housing ombudsman The housing ombudsman is a free and independent service. Gateshead Council. However a Gateshead Council spokesperson said the storm in 2022 had caused irreparable damage to the garages. You have the chance to buy up to 10 additional holidays per year. The rent charge has been agreed with Gateshead Council and is eligible for housing benefit. Your Neighbourhood Housing Team will be able to tell you more about what repairs you may be asked to pay for and how to pay. The proposed changes to Council Housing Repairs Policy are consistent with the overall objectives for Gateshead as set out in Vision 2030 and the Council Plan. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. Council tenants and leaseholders can book a repair appointment online with our new repair reporting system. Some work to your home is done as part of a planned maintenance or investment programme. Residents of council properties in Gateshead wait an average of 29 days for housing repairs, while one house repair took more than three years to and numerous visits to complete, according to a . Whenever you report your repair, please give us as much information as you can, so we can diagnose the required work as quickly as possible. Your landlord has a responsibility to carry out repairs you have reported to them in a timely manner and to a satisfactory standard. For more information please use the following link:https://www.gateshead.gov.uk/make-your-voice-heard. If you have suffered illness as a result of your council landlords failure to maintain their property in a satisfactory condition, you may be eligible to make a claim for compensation. However, our partners are continuing to deliver a series of . Top Jobs in Gateshead, England. 4 0 obj Ian Mclackand, Gateshead Council's service director repairs and building services, said: "In relation to the repairs backlog, we are just over halfway through that now. The existing repairs policy was approved by Cabinet 13 January 2004 and then full Council and introduced revised repair categories and timescales, set out the list of The Borough Council of Gateshead Civic Centre, Regent Street For the attention of: Deborah McNulty NE8 1HH Gateshead UNITED KINGDOM Telephone: +44 1914335961 E-mail: deborahmcnulty@gateshead.gov.uk Internet address (es): General address of the contracting authority: http://www.gateshead.gov.uk To keep up to date, why not follow us. Employer Est. If so, please keep reading as youre just what were looking for! If your repair can't wait until the programme we will carry it out within the normal timescales. If you have been injured or suffered ill health in the last 3 years because of an accident that occurred in a Housing Association property, you may be entitled to file a housing disrepair compensation claim against your landlords. Please ask your Neighbourhood Housing Team for details. These are repairs which could cause injuries or further damage if they are not dealt with quickly. stream Weve got an exciting opportunity to join our brilliant team whose ambition is to deliver on the promises we make to our customers. We aim to offer an appointment for all urgent and routine repairs, at a date and time (morning or afternoon) that is convenient to you. By law, we must fix urgent problems in council-owned homes which could affect the tenant's health, safety or security within a certain period. Time to have your say on the future of our leisure service. Youll be paid a competitive salary plus additional allowances where relevant. Repairs - Gateshead Council Home Housing Your home Repairs As part of our commitment to quality services, we aim to provide a reliable and quick repair service. Councillor Dot Bernett, who represents Dunston and Teams, said: "I'm looking forward to seeing something happening. A bit about Gateshead Council We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. Our business support events remain cancelled for now. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council. Well, theres so much on offer and heres just a few of the highlights! Click here to download Gateshead Council's SEND Support And Guidance Document 2021 Where to Get Information, Advice and Support Our housing disrepair solicitors are able to help council tenants make a claim for the repairs their council failed to carry out. 0191 433 3174. housingadvice@gateshead.gov.uk. Some of these repairs need to be inspected before the repair can be done. Any other gas appliances As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis. This is known as the Right to Repair scheme. The council must make sure that the dwellings they offer are in a reasonable condition and that disrepair issues, if any, are addressed promptly. We strongly advise you to take out your own insurance against loss of, or damage to, your belongings through theft, fire, vandalism or burst pipes. If the repair team is unable to keep an appointment, they will contact you to explain the delay and arrange another appointment. There are a number of services and people in Gateshead that can help you to understand the different SEND processes and support you through them. We encourage our people to think differently, do the right thing and be innovative. If it is, and we have enough information about the repair, we will place an order with a contractor to carry out the work. We will ask you to pay for any repairs caused by damage or misuse of your home by you, your family or friends. We hope to reschedule these eventsat a later date. Better Broadband in Gateshead Cyclical, Repairs and Maintenance Shop local and shop safely Covid-19 Local Restrictions Support Grants for businesses Christmas Support Payment for wet-led pubs COVID-19 Business Support Grant Council and elections Open Council and elections submenu Gateshead Council Tuesday 26 April 2022, 4:42pm Gateshead council tenants are waiting an average of 29 days for repairs to be made Credit: PA People living in Gateshead Council. If you require any support using the site, please contact: OurGateshead@ConnectedVoice.org.uk, Gateshead council have created a directory of all the places available to our residents so that anyone who is cold knows where they can go to get warm, stay warm and enjoy a little company and some hot refreshments. Our housing offices are currently closed to the public. Gateshead, England. Payslips. Couldnt leave any clothes in any of the bedrooms due to dampness and mould, our clothes, possessions & electronics were ruined and not to mention the huge amounts of stress this caused over the years. We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. If you continue to miss appointments for repair work you may be charged. New online repair reporting system launched - Gateshead Council Home News New online repair reporting system launched 30 June 2021 Council tenants and leaseholders can book a repair. endobj House furnishings If any of your furnishings such as carpets, curtains, sofas, other furniture etc have been destroyed or damaged due to a problem within the property such as a water leak or electrical fault fire for example, then again, you may include these in your claim so that they can be replaced. The amount of compensation you receive will depend on the severity of the illness and how long it lasted. The procedure named f could not be accessed, it may not be declared, or the user executing this request may not have been granted execute privilege on the procedure, or a function specified by security.requestValidationFunction configuration property has prevented access. "As far as I am concerned having been in business before coming into this organisation, there are a few things I would like to say.". Thank you so much. If you call between 3pm and 8am Monday to Friday, or at weekends, we may not be able to complete the repair. Junior Interior Designer, Plater, Shift Manager/Shift Operations Manager, Regional Sales Manager, Customer Service, Administrative Assistant, Customer Service Advisor, Wedding Coordinator, Night Shift, Application Engineer. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. We will need to look at what has been damaged so please don't throw anything away. The contractors are currently repairing seven properties a week. Call us on 0333 050 8887 or fill in the form for immediate help & assistance with your local autharity disrepair claim. Referrals for assessments are received into the service from Adult Social Care Direct, Community Based Services staff at Gateshead Council and through Healthcare . I have to tell you, this week I have had four complaints that have been going on for two years. As a tenant of any rented house, be that with your local council or housing association, you have the right to live in a safe and well-maintained property. Housing Disrepair Your duties will include leading on the management of employee performance and other related issues within HR guidance and legislation, effectively managing and monitoring dedicated budgets to provide best value for money and the optimum possible level of service, leading on the management of subcontractors used within the service in terms of performance and other related issues, and leading on health and safety management to ensure compliance with current legislation, specifications, and codes of practice. If you live in a council-owned property, we can also help you to make a disrepair claim against your local council. Wherever possible we will place the order immediately. These are less urgent repairs such as leaks to a gutter, repairing a noisy heating system or fitting a light switch. Wednesday 2nd November 2022. We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. Previous reviews include: Anti-social behaviour Customer service Reporting repairs Empty Property. Were responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. View details of your former and current tenancies including rent statements and repair. You can also claim compensation for the damage that has been caused during repair work. : 50K - 53K. 1 0 obj The call-out team will make the property safe and arrange to come back the next working day to finish the repair. Do you want a role where youre recognised for what you do, given the opportunity to thrive and have the chance to be the best version of yourself? Ian Mclackand, Gateshead Councils service director repairs and building services, said: In relation to the repairs backlog, we are just over halfway through that now. Background 2. We were told by a friend that this company could help and within 6 months we received compensation for damages & all the damp and mould was removed. <> If you have suffered damage to your personal belongings as a result of the inaction of your landlord or local authority, you may wish to consider making a compensation claim. Hear all the latest news from across the North East on the hour, every hour, on 97.1FM, 103FM DAB, at metroradio.co.uk, and on the Metro Radio app. While you are free to make your own arrangements, Gateshead Council has negotiated exclusive low-cost cover for tenants. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, New home building accelerates with Freight Depot development, SEND strategy consultation launches in Gateshead, Two Gateshead shops ordered to close due to illegal tobacco sales. We are only legally allowed to take a small, capped percentage of your compensation amount, so the rest would be yours. %PDF-1.5 Our business support events remain cancelled for now. Are you a Council or Housing association Tenant with housing disrepair issues? People really are our greatest asset at Gateshead Council, and we value every employee. This includes both small leaks and emergency repairs. Weendeavourto keep the site as accurate as possible, however we advise you to check prior to attending any groups, activities or sessions. These are things like burst pipes, blocked drains, non-secure windows or doors and loss of electricity. Repairs update You can now report your non-emergency repairs. For further information please contact the Involvement Team by: Civic Centre Gateshead Council aims to complete the backlog by late March next year. There are no emergency or urgent repairs outstanding at this point in time. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. Making a disrepair claim could result in the court ordering the council to make a repair, and you may be awarded compensation. Youll have the scope to work flexibly across the service, giving you plenty of opportunity for a varied, enjoyable and productive day. However it did show that 36% of repairs were fixed when first looked at after being correctly identified. We will pay compensation for damage which is our fault or our contractors' fault. You will need to provide evidence of your illness, such as a doctors note, and prove that the council had a duty of care to you as their tenant. 2 0 obj Request a FREE property inspection to find out how much your claim is worth. View all Gateshead Council jobs - Gateshead jobs - Repair Technician jobs in Gateshead; Salary Search: Repairs Reporting Adviser (multiple roles) salaries in Gateshead; See popular questions & answers about Gateshead Council; P544194 Staying Close Support Worker. Around 3,000 council properties in Gateshead are in need of repair, it has been revealed. View my payslip. Cllr Bernett continued: "I hope it works and I am glad we are doing something about it, but I tell you what, it needs to work fairly quickly.". Well give you the chance to take advantage of various offers and discounts on shopping and household spend; including O2, Virgin Media and Dell. <>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> This policy gives every claimant who deserves to be compensated the chance to make a claim without having to worry about the financial implications of seeking legal help. You can also include claims for loss of earnings and care costs if necessary. Vulnerable tenants will receive a quicker response to emergency work, such as heating and hot-water repairs, all year round. Interested in joining a great organisation with an employee offer and experience that rivals others, then this could be an opportunity you just dont want to miss. These include re-fixing toilet seats and repairing minor leaks. The findings were reported in a paper for the authority's Housing, Environment and Healthy Communities Overview and Scrutiny committee which looked into the efficiency of housing repairs carried out by the council. Visit directory. Do you want to work with us in helping to create spaces that are great to work and/or live in? A public consultation on the future of Gateshead Council's Leisure Services has commenced. We are Gateshead Council'sHousing Team. All rights reserved. Councillors in attendance at the scrutiny committee voiced the concerns of residents in their wards following the report. Always ask to see this card before letting anyone into your home. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council Internal deterioration such as damage to carpet, walls etc. Chimney If the property has a chimney, then the flue, pipes and ventilation need to be checked regularly. Council tenants can also be offered evening appointments for repairs from 4:30pm. If you're a council tenant, you can find the department to complain to on GOV.UK Housing associations and housing cooperatives should have a formal complaints procedure on their websites. The team continue to support start-ups, business expansion and those looking to relocate but they're also on hand to help you during the pandemic. Gateshead Council 4.0 . People living in Gateshead Council properties have to wait an average of 29 days for housing repairs to be completed, according to a new council report. Data collected over four years, including throughout the pandemic, found repairs took place anywhere from the day they were reported to 240 days later. If disrepair problems in your home have made you or someone in your household ill, damaged your belongings or caused you inconvenience you should be eligible to claim compensation. E6 2JA. Please take a look at the full job profile via this link, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Get alerts to jobs like this, to your inbox. If so we can help you claim compensation on a NO Win, NO Fee basis. Read more about the Housing Capital Investment Programme. I am so grateful for your help with getting my property repaired for me & the financial compensation awarded to me has changed my life. If you are a tenant of a rented council home or housing association property and the issues with your property have not been repaired, you may be eligible to make a housing disrepair claim for the repair of your property and compensation. We need people who want to make a difference, who are talented, possess the right knowledge and skills and who want the chance to demonstrate how good they are. The site has been designed with residents and local groups to ensure it is easy to use.
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