Exposed Line/ Wire - How To Report & Things To Know From AT&T Not a word either by phone, email or through the support chat since then. Hello @user_300363 and thank you! Don't worry, we'll never do that as it might cut into our profits for the quarter. I have a downed line in my front yard. The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages. To qualify for the credit, customers must: 1. To confirm, are the wires in question still low-hanging by chance? Robert Campbell on LinkedIn: Small Business Phone Data Plans | Comcast Lafayette, AT&T Community Specialist 1 0 C Carlosifernandez New Member 2 Messages Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4. The metal cable is entangled in my chain-link fence and poses a serious hazard if there was a lightning storm. Eastand Royal - Vice President of Customer Experience - LinkedIn Comcast Xfinity Outage Map Is The Service Down? We ask for direct messages because we can't post personal information in public. We have made changes to keep employees safe so response and call times may be longer than usual. Hi @CityofCasper, We are not positive on the exact design notifications, but when digging or building around a cable, you want to make sure that the structure is not over a utility property and that when digging, not to dig where utility lines exist. Downed Power Line. how do i report a downed comcast line? - perfumexo.com Sky News is distributed via an English-language radio news service, and through online channels. This will stiffen the damaged area and protect the exposed wire to prevent further wear and tear. I called but only received voice mail. I see where the report number has changed, it use to be the main number 800-288-2020 that may have something to do with it. Please contact the moderators of this subreddit if you have any questions or concerns. Create an account to follow your favorite communities and start taking part in conversations. ARA - Utility Regulation - Houston If you have questions about your services, we're here to answer them. If the center conductor of the cable is solid copper, it carries it quite well. This post was marked as closed. We have made changes to keep employees safe so response and call times may be longer than usual. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, How on earth can you reach a human to report comcast wires that are lying in the ground? Report Downed cable line | Xfinity Community Forum Type your message in the text area near the bottom of the window 5. Repairing damaged wiring is easy and it can save you time and money, but care must be taken any time a soldering iron is used. There is no cost to you to replace/bury a drop and your yard will be restored to its original state once the drop is buried. Search accounts based on account number, or chat online. 7 years ago. We're sorry that didn't solve your issue. Choose the option that best describes your situation. I really appreciate you being a member of the Comcast Family! Thank you so much for contacting our Xfinity Support Team over Reddit. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Its important that you dont exit the vehicle unless youre in imminent danger. This post was marked as solved. Then, to let us know why you're calling, say Line is down.. In the meantime, can I just roll up the abandoned material as best as I can and leave it in the alley? An official employee, such as myself or whoever is first available, will respond. Then, call PG&E at 1-800-743-5000. Comcast Xfinity Outage Report Is The Service Down? Reddit and its partners use cookies and similar technologies to provide you with a better experience. Going forward, I'm truly sorry to hear about the delay in response time on our part regarding your recent ticket inquiry as this is not the experience we want for you! Hello @ryanray.rr81 and thank you! If you have questions about your services, we're here to answer them. View the Xfinity outage map and find out when an area will be back online. In the top right corner, you'll see a little chat icon near the bell icon. Asking on behalf of my place of business. Connectivity and managing Your Comcast Business network. Cut and paste the firewall logs (including the offending Comcast IP address) into an email and send it to abuse@comcast.net. For more information, please see our Thanks! Some utility companies mark or paint their lines. They have been hanging very low for over a year. Thanks! We'll check for other device outages in your area, and you can enter your mobile number if you'd like to receive text message updates from us. Talk to Us. DO NOT TOUCH downed lines or anything they are touching. Report unburied cables, exposed wires, or downed lines - AT&T To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. Let us give you a call as soon as an agent is available. I think it may be the original phone line. There may be a 60 day notice cancellation fee for your service. Our local electrical provider has confirmed this is Comcast's line, not theirs, and the fire dept. Responsible . How to stay in touch with Verizon during an emergency I suspect it's an old wire). An official employee, such as myself or whoever is first available, will respond. Here is a list of frequently requested telephone numbers: Cable. Please help before someone gets hurt. 1 6 0 0 U user_2ed7eb New Contributor 1 Message 2 years ago Our team can help get that line raised. Call 800.288.2020. Woman battles Comcast over downed line - WSAZ Comcast: Cable wires are hanging very low across our - GetHuman @XfinityThomasChow long does it take for someone to reply? Click the direct message icon, Click the "New message" (pencil and paper) icon, In the 'To' line, type "Xfinity Support" there. The tubing will start to shrink almost right away. Do not send the firewall logs as an attachment. I will post again here when/if I receive a reply or action is taken. Cable installation, exposed wire, and repairs FAQ, Report unburied cables, exposed wires, or downed lines, Have AT&T service? I have called multiple times but I don't have an account so it won't let me through to talk to someone. Help with my Comcast issue First: share to improve GetHuman3339193's odds Strength in numbers! When asked if you want to order new service, say "No." A violation of this law can lead to misdemeanor or felony charges, and is punishable by up to 3 years in jail. The tree and the cable are both on the grass verge next to my property. https://corporate.comcast.com/stories/meet-our-digital-care-team. How to Report an Issue Online Visit xfinity.com/xfinityassistant. The "Xfinity Support" graphic replaces the "To:" lineType your message in the text area near the bottom of the windowPress Enter to send it. Internet Security with Xfinity - Report Abuse I don't have AT&T, or a landline. The wires at my rental property are on the ground. Before contacting them, items GetHuman3339193 may need: Name on account, Billing Address, Last four of social security, and Account PIN The issue in GetHuman3339193's own words Don't touch a downed power line or other equipment. Can you please send us a Modmail message with your first and last name and full address? Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Performance & security by Cloudflare. Download now Visit Our Help Communities Messenger Connect with Us Xfinity Support Forums Visit Forums You can also request a call at a time that fits your schedule. I have followed these instructions and sent the private message on 6/1/21. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. Or text 'OUT' to 697326 to report an outage and 'STAT' to receive outage updates. We've been unable to reach any actual human at Comcast to report this (possibly because neither of us are actually Comcast customers) and no one has been out to repair it. Welcome to the Xfinity community! Thank you for reaching out to the Digital Care Team. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), 4. A tree in my back yard has two large branches resting on the phone/TV cables. Occasionally there is a mix up and Comcast forgets to bury the drop. We have made changes to keep employees safe so response and call times may be longer than usual. Where on your property are the lines down on and would you consider them a safety hazard as of now? I do apologize once again for the delay on our end and sincerely appreciate all your patience! Select Start Troubleshooting to begin your modem restart. Please call this number (855) 307-4896 to set up your service. If two or more of your services are offline, you'll see a banner alerting you at the top of the screen. Hope this helps you out. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. Remember: This number is just for unburied ground cables. Comcast Xfinity Outage Map. Dial 333 to get connected to a customer service representative. Please contact the moderators of this subreddit if you have any questions or concerns. With our new Xfinity support chat, you do not need to input the name of a person. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Status Center Xfinity app Download the app or text "Xfinity app" to 266278 and get help. A drop-down list appears. Then, call PG&E at 1-800-743-5000. For immediate assistance, check out the Xfinity Assistant. Request Xfinity Quote Call 1-865-500-4995 Comcast Business Services in East Lansing, MI. If you receive overhead electric service, your electric system con- sists of the following: 1. Penal Code 591 PC is the California statute that makes it a crime for a person to maliciously disconnect, remove, injure, or obstruct any telephone, cable, or electrical line. I called on 7/20/21 to report this issue and no-one has been to fix the wires. Access convenient online chat, browse our forums, or ask the experts in the Comcast Business support community. Can you direct message us your name and address, please? There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. How does cable internet get to your house? I was able to use the support chat to talk to ComcastAirelle who said they would put a ticket in and that I should hear back in a few days and they would follow up with me too. Xfinity cable TV or internet outages typically happen when Comcast's network goes down, but equipment problems can sometimes look like network problems. Reddit and its partners use cookies and similar technologies to provide you with a better experience. How to Report an Issue Online Visit xfinity.com/xfinityassistant. to Call your mayor's office. Click Continue. I am an Official Xfinity Employee. Question: Does Comcast Hve To Repair A Cut Cable Line
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