Something went wrong. Please read the rules So having a returns policy can give you a competitive advantage. See the Abusive buyer policy for more examples of activity that we don't allow. Do I need to pay extra for the eBay Money Back Guarantee? How long should I give a seller to fix the problem before I contact eBay? You can go to the Resolution Center and contact the seller. The eBay Money Back Guarantee is not a product warranty. 1. You can choose to add a message to the buyer. Just go to the ResolutionCenter and let us know. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by theeBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. So it is in your best interests to avoid these cases by offering a more buyer-friendly return policy if you continue selling on eBay. When I go in to create a listing on eBay, I can choose the option No returns. This is something I make sure I have checked each time I list something on eBay. So the buyer gets 6.50 from eBay. To request a return, select the item you want to send back from your recent purchases above, or use the button below. I do not have to accept returns on any item with this box checked, unless the buyer specifically states Item not as described. If the buyer puts in a return request with the Item not as described as the reason, it DOES NOT mean that I automatically have to accept a return of the item. If you offered free shipping, you'll need to refund the buyer the full amount of the item. Do I need to pay extra for the eBay Money Back Guarantee? Remorse Return The return of a item that corresponds to the item description in the listing and has no defects, but the buyer has changed his/her mind to purchase it. If the item has been returned to the seller and they haven't given you a refund after 2 business days, you can ask eBay to step in and help. (oh and that happened b.c ppl would send it back stating wrong size). So the lesson here is folks, if you buy something and you don't feel like paying for it, say the item is 'not as described', harass the seller into submission, if that doesn't work, eBay will either force the seller to refund it or Ebay will give you your money back! FREE Workshop How To Turn Your Passion of Flipping Items Into A Profitable Reselling Business, How This Mom QUIT HER JOB To Flip Items Full-Time (And Was Able To Pay Off $12K Of Debt In 5 Months! There are several ways you can send an item back to the seller. I have been selling on eBay for 23 years and I do not accept returns and never have. So would all sellers. Something went wrong. Well send an email to your Messages - opens in new window or tab with the subject line Send the item back with all the details of your return request. What if an eBay buyer damaged an item and wants a refund? You always want to do your part to keep that communication open and positive with the buyer, even if they are upset and not doing the same with you. The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. Open a case and try to work things out with the seller. You can always report the buyer later for misusing the MBG. This even after I specifically instructed them NOT to throw anything, including the shipping box, away until I instructed. Seller terms are superceded by the UA, even if your buyer may have falsely invoked the NAD claim. You accept returns in your policy, and the buyer changed their mind about a purchase. Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. You can also start a return request from your Purchases in My eBay. This will help make you a top seller and keep money in your pocket! Learn more about our Condition of returns policy. The buyer is responsible for return postage costs. When he sent back the photographs of the damage to the cook top, I could see that the straps he used were not the same as the ones I had shipped it with. Some of these are valid, but over half are due to user error or not understanding what they are buying (parts meant for 220V used in 110V systems is a common theme). Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Most of the time if you have an issue with a purchase the seller will be able to solve it for you. Heres how to print an eBay return shippinglabel: If youre responsible for the return shipping costs, youll see the price of return shipping, and be able to purchase your label. A buyer insists the item was not as described in order to force a return. Copyright 1995-2023 eBay Inc. All Rights Reserved. Offer you a replacement or an exchange Some sellers may offer the option of returning an item for a replacement or exchange instead of a refund. Do not give a refund without getting the item back! - edited You do not have to be in a hurry when you receive the item to refund them. With this selected, I am giving a clear eBay return policy. Some business equipment categories that may be covered by the. Offer you a partial refund and let you keep the item This can be a good compromise when the seller doesn't accept returns, but wants to offer you a gesture of goodwill say if you ordered the wrong thing by accident. Ifyou use an eBay returns label, tracking details areautomatically uploaded. Some returns may remain open for up to 35 business days. Tip How to issue a partial refund after the item is returned. What Do You Do? Pay attention to anything you may have listed in your description as a defect, scuff, scratch, and make sure you take a good close up picture of that area. You can't deduct the original shipping cost from any refund amount. I might add something such as "Please make sure it is the correct Size for your application before ordering, thank you!". If the buyer is responsible, choose your return address from the dropdown menu. These charges are based on rates eBay negotiated with the USPS and are typically less than what you would pay at the post office for the same item. EBay always checks these messages and they want to see that you did everything you could to resolve the buyers issue. Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay to step in and help. If you dont ship the item back by that date, we may close your request and you will not receive a refund. Many buyers only make purchases from sellers that offer a returns policy. Make sure to follow our, The seller hasn't responded to your return request after 3 business days, The seller responded, but hasn't provided a resolution (for example, they accepted the return but didn't provide a return shipping label), You returned the item and it's been delivered back to the seller, but they haven't processed a refund after 2 business days. We have a simple three-step eBay Buyer Protection process to assist you in case something goes wrong with a transaction. The dispute is Not As Described. The eBay Money Back Guarantee applies to virtually every item on www.ebay.com. However the seller is claiming it was in excellent condition prior to shipping and they will refuse any returns. To do this, go to the case in your Returns dashboard - opens in new window or tab and choose Refund buyer. Have A Clear eBay Return Policy When you start selling on Ebay, decide if you are willing to take returns at all. This was one of those times I was pretty happy I had taken photographs while I was packing it. Even with these tips in place, you may still get the occasional return request, but they should be very few and far between. How they can respond depends on the reason for your return: Accept your return request and offer a full refund You'll return the item and the seller will then issue a full refund depending on their returns policy, this may or may not include the original shipping cost. Select View return details. Something went wrong. eBay Exporter of the Year was a great success! Disclaimer. Honestly, this is one of those lessons I have had to learn the hard way. If you return the item used, damaged, missing parts, or if it gets damaged during return shipping, the seller may deduct an amount from your refund to cover the loss in the item's value. You'll be able to see the buyer's reason for requesting the return, the date you need to respond by, and any additional comments or photos provided by the buyer. It is best to have a plan for such shrinkage just as any brick-and-mortar business does. Then and only then you give a refund for the item. Decline your return request Sellers can decline your return request if you changed your mind about an item and they stated in the listing that they don't accept returns, or if you missed the seller's deadline to start a return. The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesnt match the listing description. He tried to re-tie it down with new straps and put in a request for a refund. If you stated in your listing's return policy that you accept returns, your buyer can return the item to you, even if they've changed their mind. Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. In most cases this is true. If you havent received your item, or the item is not as described, well refund your purchase price plus original shipping. The eBay Money Back Guarantee is automatically included with the purchase of virtually every item on eBay.com. This can be useful when the buyer isn't completely satisfied with their purchase. The seller has 3 business days to get back to you. You do not have to offer returns or refunds on your items either. When your return request is accepted, we'll send an email to your Messages - opens in new window or tab with the subject "Send the item back". Copyright 1995-2023 eBay Inc. All Rights Reserved. This feature may not be used to recoup market losses on items returned in the same conditionor to recoup return shipping and restocking fees. SNAD (Significantly Not As Described) where the item received is Significantly Not As Described in the listing. In the few cases where we dont issue full refunds, its usually because an item eventually arrived, or because you decided to keep an item that wasn't as described instead of returning it. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. I find that if an item sells once, it will again. In this case you can: Refund the buyer and get the item back. If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under our seller protections. Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" You want to have all of your bases covered and be very detailed and specific about anything that could possibly be wrong with your item. But anyway, what I have been known to do is to change condition of new item to New Other, and then add a few crucial details and specifics in the Condition Description box HOPING they MIGHT actually read it. Refund the buyer, the buyer keeps the item. Open a case and try to work things out with the seller. Returns cannot be closed at the request of a seller. Be accurate in your listings, it will save you money and a headache in the long run! 3. eBay will review your case and get back to you within 48 hours. If it is a lame reason (and sometimes it is! Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. You'll also be responsible for covering return shipping costs. Most sellers refund as soon as they get the item back. where! Facebook Yard Sale Sites: How To Make $500 THIS Month, How This Professional Chef Made His First $1,000 Flipping Used Items . itemyou can deduct up to 50% We'll remove feedback and defects and we'll take care of any remaining issues with the buyer You'll receive a credit for returns shipping cost when the buyer falsely says the item is not as described. If a buyer falsely claims an item was "not as described," we'll reimburse your return shipping label cost up to $6 per return. Generally, theyll ask you to send the item back using one of the following: The sellermay contact you to make other arrangements, such as returning the item to their store or reimbursing you for return shipping. What do you mean by adding sold as is to your terms and policies? If you do not refund, and the buyer asks eBay to step in, you will receive a defect on your account, your Final Value fees are forfeited, and the buyer keeps the item. Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . After inspecting a damaged package, they will sometimes say that the package wasnt packaged to standard and not covered. Message 3 of 7 latest reply 1 Helpful Read our article on, Need help with return shipping? If you want to return an item, or if there's a problem with your order, the first step is to let the seller know. .. in essence. On the next page you'll see the refund amount. Say something like: There is a scratch on the back, please see photo #9 for details. Take great pictures! When the buyer opens a return request we'll notify you by email (to your registered email address) and through eBay Messages - opens in new window or tab. We'll review your case and contact you within 48 hours. So here are 10 tips to help avoid eBay returns for items not as described if you do not accept returns. If you havent received an item, we usually refund your money immediately via PayPal. Youll hear from us within 48 hours. The listing states that buyers are responsible for researching whether or not the item is compatible with their TV and there is no return for buying a non-compatible item. If the seller wont cover the cost, let us know by asking eBay to step in. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. Read our most popular questions and answers about handling return requests from your buyers. Another measure to cover yourself in the rare instance you get a return request. If you're responsible for return shipping. Required fields are marked *. You won't be able to re-open the request once it's closed. You can wait, inspect the item, and make sure that it is in the same shape as when you sent it. As long as you offer free returns, buyers can return items on your dime for any reason or no reason at all. They sent a photo with the item label-side down and when I asked to flip it over and send the correct photo requested, they said "Darn! Keep in mind that on eBay, it is seller beware, not buyer beware. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. You might be asking, "Do private sellers have to accept returns?" The answer is No. Adding tracking details to your return helpsprotect against delays or issues in the refund process. Having a very clear eBay Return Policy stating you do not accept returns will help you in the event of a return request dispute. We know that our sellers want to provide buyers with a great experience, but sometimes you're not able to reach an agreement. Sometimes I want to say NO IT's the ONLY size I sell so there's NO CONFUSION! 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You're covered by the eBay Money Back Guarantee if you receive an item that is not as described in the listing. If your case qualifies and is eligible for eBay Buyer Protection, eBay will refund your full purchase price plus original shipping. Why didn't you check the size before ordering? If you use alternative shipping arrangements, the return shipping charges arent included in any eBay Money Back Guarantee refund youll receive. In such cases, the responsibility for the costs of the return is according to the sellers policy. Always get info to present to eBay and call them before responding to the buyer to see where they stand with the return. Its always good to see where eBay stands with the case before you contact the buyer back. Couldn't tell you if it helps but it doesn't hurt. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. eBay Business Equipment Purchase Protection. Good luck and sorry you encountered this circumstance. Something went wrong. Copyright 1995-2023 eBay Inc. All Rights Reserved. Select your reason for the return and enter a comment about why you're returning it. Give the seller at least 3 business days to resolve the issue, but don't wait longer than 30 days. This will definitely help any return request case that comes your way and a good habit to get into. Regardless of the outcome, will the buyer be able to leave negative feedback? If the buyer put in a formal return request, you can accept the return, send them a shipping label, and wait for the item to get back to you. There is a big reason for this. How to use your eBay earnings to purchase shipping labels. See our Partial refund guidelines for more details. The condition of the returned item is important, so repack it carefully. For more information about who pays for return shipping and how to send the item back, see return shipping for buyers. Let me say this, It shouldnt be. Its very rare for us to have to accept a return. Your email address will not be published. In the UA, sellers agree to allow eBay to decide all Money Back Guarantee claims, which includes the Not As Described case. 1. Simply print the label on normal paper and tape it to the package. If the return request is for Item not as described, I get them to let me know why they think it is not as described. Holiday shipping is now in full swing, check out these helpful shipping tips! (2) One does not activate this seller protection by calling customer service. Enter the amount you wish to offer the buyer. View cart for details. By their own admittance, they say that they were told by their TV manufacturer that said item was compatible with their TV". You can also check the progress of your return request at any time. 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We've outlined your response optionsbelow. NOTICE: 3D glasses are all different and must have a compatible TV set to work. Within our return policy, we state that return shipping is paid by the buyer.
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