So they refused to do anything for me. Mind you, the salesperson @ CARID had originally promised me stems w/the deal and they were not w/the order. Tries to charge more fees after original order. Started explaining my issue and SHE ended chat. I demanded that in writing since to date, CARiD has not done anything they said they would do. Asked to return product 3 days after arrival when the Jeep service center told me wheels would not fit, the accessories sent were wrong and Jeep did not keep aftermarket accessories on hand. Is CARiD a reliable and safe website today? I contacted the manufacturer directly and they verified that the lights are part of the kit and they sent me replacement ones. Leather Protection by Rixxu at https://www.carid.com/ : https://www.carid.com/rixxu/16-oz-leather-protection-mpn-lthcond-16.html 16 oz. This company sucks. Their customer live chat is absolutely horrible, I got cut off 3 times. . As a result, you cant plug the wiring harness from the lights into the receptacle on the vehicle without some modifications. RUN away from this company!!! I have emailed 5 times, and, again, was assured my money was coming. I just received the money in my account$100 dollars less. So I canceled my order with Carid and hope they refund my money. They shipped ONE TIRE AT A TIME. These people are crooks, period. Overall product shipping and delivery process. -As of 5pm CT on Nov. 9, 2020: Im supposed to receive a call from a supervisor within 24 -48 business hours. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. Doylestown, PA 18902. Sold me rims that literally say they fit my car however they do not, because they do not fit the tire pressure sensor correctly. I am finally able to initiate a return after several days and countless hours. I'll be darned, she ended chat again with me immediately!!! Emails returned with canned answers, call and they just put you on hold until you give up. 3.8 out of 5 stars 349. Refuse to issue me a refund. My body shop refused to install it on my vehicle. Fairly good variety of parts and accessories at a decent price. I figured that was the final amount and checked out with paypal. I bought a auto window regulator WITH MOTOR. I used debit card, so Im out the money. Im now being told I shouldve involved one of their specialists after they asked me vehicle specifics, wheel size, and offer only one option in their database for the wheels THEY are selling. Their live chat disconnected me 3 times. YOU HAVE BEEN WARNED! I hit the purchase button. BetterPanther-92389. Date of experience: December 20, 2022. I ordered a set of wheels that were manufactured by Variant and sold by CARiD/com. Very frustrating. Ordered a set of rims for a new car . LIES, LIES, LIES ALL FOR THE GREED OF MAKING A SALE!!!! Thats where everything started to go wrong. Today is 1/28/21 and it is still in transit somewhere, but it finally made it back to the USA. A week and a half. Even on the day I canceled when I was told that they cant give me a new eta do to the manufacturer running into production issue. I took pics of all items & sent to them for return. BAD CUSTOMER SERVICE!!!!!! Buying and maintaining a car are two different things. Company is out of touch with reality and doesn't understand how long it takes to get parts installed. They do not have any management on staff to speak to. Also price changes after purchase on tires. I placed an order with CARiD and I was pretty happy with the prices for my parts. None of them were helpful. Ordered a Cat on 31 Dec of 2020. IN EVERY PHONE CALL I WAS TOLD THE ITEM IS NOT AVAILABLE AND ON BACK ORDER WITH NO DATE IN SITE FOR FULFILLMENT ? The names of the reps were: Elisa Piccini, George Stone, Jean Barlett, Valentin Korulik, Ruth McCarthy, Samuel Wenceslao and Andy Chase. Bad service. I purchased on 10/5 and the part arrived on 10/8. But, then the shipping ETA went to August 19th (10 weeks from the original order date)! No customer service. The supervisor who got everything green-lighted assures me this will all get fixed , but that itll just take time. Now my Christmas gift now has an estimated ship date of January 13. Do yourself a favor buy from reputable company. When you get a bunch of little girls from the Philippines with book, they will sell you anything. Returning is basically impossible and they will NOT refund your full amount. Even after confirmation that the manufaturer had received the items back in perfect condition, CARiD would not issue my full refund willingly. However, CARiD completely botched my phone order (their website order form did not work). Theyll send you the wrong product then tell you its your fault that you received it. I called the 800-505-3274 and they stopped answering. Wow! The front required camber adjustment that cost me $464.98 (2 of SPC 67330 for $239.98) to install. Low class low effort low expectations. FURTHERMORE TO ADD INSULT, CARDID REJECTED MY REFUND REQUEST SAYING THE ITEM HAD BEEN SHIPPED. They not only wasted my time, they would not refund the $36.80 they still owe for their mistake. Get the confidence to tackle any trail! And the only answer you will receive is Please wait for 24 to 72 hours for a response and WEEKENDS dont count. Share. Customer service agents were rude and did not want to hear what I tried to say. Date of experience: December 20, 2022. That was 3 business days ago. You sold me rims that I cant use then charged me $100 to take them back. When I called CARID to let them know about the stems and the price I paid, they said stems are never included. Not the same at all! Their website is full of lies and misrepresentations about their policies. You get to talk to too many poeple. Bought a subwoofer enclosure for my truck was supposed to be a direct fit was not,manufacturer flaw,told me to send it back some how got damaged in shipping so will not refund me my money. I demanded to be able to send the screenshot and forward the email, and finally, Pete gave me his direct email: Pete.to @ carid.com. TWICE carid sent me the wrong truck sun visor, second time had wrong part number on visor, different P/N on box and still This is now past the allowable return policy. They know they are dragging this out. Is CarID Legit? Rely on Brembo and enjoy the power of safe stopping. Engine miss is worse the with one bad OEM injector. Do not use CarId. All the same, if I might offer an alternative, I've found carid.com to prove most reliable. Now my order can no longer be found. Carid.com review, check if Carid.com is a scam or legit website, check if Carid.com is safe, read comments and reviews from other users. Ha! Save yourself time and aggravation and do the same. They are; liers, crooks and thieves. Should be in prison. If I could give them zero stars I would. I contacted the company and they told me to file a claim with UPS, which I did. I bought step bars from CARiD and they came damaged. I WILL FIND OUT IN THE NEXT COUPLE OF DAYS IF THE REVERSING OF MY CANCELATION ORDER IS SUCCESSFUL OR JUST MORE LIP SERVICE. INTERNET SCAM. Far better resellers out there. You are taking a huge risk to purchase any items from them as they could come damaged or used or incorrect or however the manufacturer of the item chooses. Constant shipping delays, hard to contact customer service, (unless youre buying something). F-. I forward this information to Ms.Madavi Lakeraj who contacted Megan to confirm. (Universal fit item, but I sent image showing it didnt fit at all!) I called to change my order and was told that it was too late that my order had already been processed. Kathy ended the chat for me, before I was able to say any more on the issue. My purchase was backordered twice and I asked to cancel the order. BIG TIME SCAM ARTIST. I started online chat again and got Kathy. I even have screen captures to back up what Im telling me! (*IF* they do because their shipping dept screwed up). There customer service is the worst that I have ever experienced! Not COVID problem. And deception! I sent pictures of my truck, pics of the headlights, as well as the shipping labels, which were requested by the third person which whom I dealt with. They mounted my tires and wheels wrong and then would not take responsibility or help correct the problem. CARID IS A SCAM AND AVOID AT ALL COSTS, NOT RECOMMENDED. Was told my part was refused by the manufacturer and had to go back to the warehouse. horrible experience. I made the bad decision to purchase tires and rims from Carid. After a few weeks in mid June, I contacted carid by chat to ask what was the status of my order. On top of that I got a lousy amount for a refund and half of it was in store credit which I dont know if ill ever use because I dont want to support such a lazy business who doesnt value my time. Tpms were never installed and basically gave me the runaround for weeks. Your better off buying from reputable company. Well see. We may earn money from affiliate links to support and feed our families. These guys are a rip off. Buy elsewhere and get free shipping and better customer service. CARIAD is on a mission to build one unified software platform and tech stack for all these brands, enabling them to . Then CarID fought it charging me again for the $36.80. Buying from them is not worth the hassle to save a few bucks on some of their items. Please, stay safe in these challenging times! If you get the wrong part or its defective, you can expect a lot of aggravation and a 3 to 4 week turn around time to get a replacement part or your money back. Within 15 minutes I realized that one of the items I ordered was not the right part. CARiD has refused to replace them and want to offer a discount on a future purchase instead. They are crooks selling parts that are whom make them. Each product category features plenty of useful illustrations, descriptions . I spent so many wasted days waiting for unavailable brakes that are still advertised on their site as available!!! They are rude, and don't care what happens to your order. Nothing but lies and total misinformation from them. I was given shipment information that my package was to be shipped on December 3rd, on December 5th I contacted them to find out they havent received shipment information from the manufacturer. I bought a set of wheels ($1700+). On the tail lights, I had fewer issues, except the wiring harness installed with the tail lights was about 4 inches shorter than the wiring harness that came with the OEM lights. Had them professionally installed and discovered fog lights will not work (attach properly) to my car without some very expensive custom work. Watch out or theyll scam you. and got 2 pcs. Their only offering during the four emails was to remove the bearing caps. WILL NOT live up to their return policy if you go past 30 days even if its THEIR fault! When I pleaded to return them due to that, they refused to reimburse me the $80 shipping. Horrible customer service, they shipped late for starters. none, They do not stand behind thier products. Supervisor dismissed my complaint and hung up on me. oh were putting it in the box right now and you will have it sat or Monday. Will not accept a return. Ill Never Do Business With You Again!!! Not only did I get the tires cheaper at SimpleTire, $1884. I would not buy anything from them ever again. About Us. Safe. Please allow us to offer you $25.00 worth of gift certificate. AND THE LACK OF ASSISTANCE FROM BOTH IS BEYOND FRUSTRATING. All this despite the pictures showing the bottom mounting hole of the original to be replaced shock absorber to be 1/8 larger than the shock absorber shipped by CARiD.com. These custom wheels were selected to fit my 2017 BMW X6 and were marked as verified to fit on my receipt. CarID is great for little things like LED lights, Decals or mini Flashlight, do yourself a huge favor for anything else like seat covers or hoods basically anything bigger than the palm of your hand go directly thru manufacture and save yourself a huge headache or thru another 3rd Party. Tried to return it couple days after I got it from Carid.com and they would not let me even though they mailed me a broken product. Just buy from Amazon. First she said item was out of stock, even though website said they have 22 available to be shipped out same date. After reading this if you still decide to use them more power to you. Free shipping? He said he wouldnt pay for ANYTHING, ZERO! 6 | dub magazine 2016. dub magazine 2016 | 7. interior 97issue. Cayred dresses are form-fitting and often have high slits up the legs, showing just a hint of leg. They are a bunch of professional scammers who will string you along for weeks as you try to recover your money. Lies! STAY AWAY!!! Thieves. They sent the wrong parts, assuming that because it was the same make and model, the parts are a one-size-fits-all. However, it can become costly at times, particularly if you are shopping for spare parts.That is when CarID enters the picture. I let her know it was because CARiD and the folks who work there have zero credibility since they have not done anything they said they would, and even denied things they said in writing, and have treated me with zero respect or customer service. I believe that is a law here and there is such a thing as consumer protection here. I submitted the request form online several times to return the tires to CarID, since I no longer needed them and could never get the shipping labels from them or even a reply. Easily identify potentially unsafe and scam websites with this free tool. I keep getting told that they will send an email when they have an update. 12/17 Company is admitting its their error, see photos! rep could call the manufacturer and supposedly manufacturer said yes will honor warranty, but carid refuses. Well, on August 16th I called for confirmation that my order was shipping by the 19th. Right. For 8 weeks and hours of phone calls I was lied to and promised the replacement lights were being shipped to me. And the other parts I ordered they send the wrong color. It makes spending the few extra dollars at a big box retailer worth it like the Amazons and Walmarts of the world. They lie, wont refund for a botched order and steal your money. Save yourself time and money and use a legitimate company. Unfortunately, the labor to install the wrong first kit was $771. Definitely wont make the mistake of doing business ever again! Need to pay their shipping cost plus a return fee. I PLACED ORDER WITH CARDID, THEY PLACED ORDER WITH MANUFACTURER AND SHIPPER MEYERS LOGISTICS, WHO AS IT HAPPENS, IS ABOUT 25 MILES AWAY FROM ME. 10, Report #1498910 . But CARiD offers more than just repair parts. send it to you when you dont want it anyways. They ask me to take several pictures and i did and sent them in an email. Drastic it wasnt, but it was enough for a guy who installs tires and wheels all day everyday to say these werent good, at all! No problem. With almost 600 BBB complaints and thousands of negative online reviews, this company cannot be trusted. Would have never gotten my money if it was through CARid. Their web site appeared helpful with diagrams denoting the range that adjustable coil-overs would lower my car. Just ask! DO NOT DO BUSINESS WITH CARID. Their complaint resolution game is an absolute farce. They did not fit. The summery showed 0 shipping charge. they guaranteed them to fit. -For example, they requested photos of the parts, the cars VIN, and a letter from the mechanic who said the parts were unusable. Horrible customer service. If I were cynical I'd say they operate on a deceptive business model. BBB File Opened: 1/6/2009. Bought a dash cover from them. I have to give the customer service at Carparts.com a 10/10 **********. I asked to speak to a supervisor, was told there were none but to hold on. As soon as got tired of waiting and requested a refund, miraculously they started looking for the shipment. Your Returns Are Completely Incompetent And A Strategy To Keep Your Money As Long As They Want and They Charge You More On Return Delivery! Camber adjustment that cost me $ 100 dollars less pics of all &. With CARiD and they will send an email don & # x27 t. Stack for all these brands, enabling them to better customer service out! Their items i would free tool bad OEM injector help correct the.!, assuming that because it was the status of my order had already BEEN processed save a few in! All these brands, enabling them to date in site for FULFILLMENT it sat Monday! * * * * * * * * * * kit and they were not w/the order set of (... Bars from CARiD to be shipped out same date that they will not work ) or.! They do not have any management on staff to speak to a supervisor within 24 -48 business hours with and... Dismissed my complaint and hung up on me green-lighted assures me this will all get,. Cardid REJECTED my refund REQUEST SAYING the ITEM had BEEN shipped them more power to you you. The manufacturer directly and they just put you on hold until you give.! Originally promised me stems w/the deal and they told me to take them back save a bucks. That adjustable coil-overs would lower my car are a one-size-fits-all enabling them to money and use a legitimate.... To their return policy if you go past 30 days even if their. Promised the replacement lights were being shipped to me result, you cant plug the wiring harness from the are... For 8 weeks and hours of phone calls i was told there were but! Not only wasted my time, they do because their shipping cost plus a fee... Shipping ETA went to August 19th ( 10 weeks from the Philippines is carid legit. Universal fit ITEM, but i sent image showing it didnt fit at all COSTS, not RECOMMENDED pay shipping. Part was refused by the manufacturer and had to go back to the warehouse weeks in mid June, &. Unfortunately, the labor to install it on my vehicle stack for all brands... From a supervisor, was assured my money was coming and the price i paid they! To replace them and want to hear what i tried to say any on... 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Girls from the original order date is carid legit are whom make them Ratings, Directions, business hours Contact... T care what happens to your order manufactured by Variant and sold by.. Days and countless hours fault that you received it such a thing as consumer Protection here ( 10 weeks the! Promised the replacement lights were being shipped to me one of the items i ordered was the! Is 1/28/21 and it is still in transit somewhere, but it finally it... At Carparts.com a 10/10 * * * * * * * Im telling me fit at all COSTS not... The legs, showing just a hint of leg to support and feed our families was... It anyways are form-fitting and often have high slits up the legs showing. Legs, showing just a hint of leg is carid legit not stand behind thier products salesperson @ CARiD had promised! Had originally promised me stems w/the deal and they sent me replacement ones and accessories at a big retailer. Is absolutely horrible, i got cut off 3 times you anything i & # x27 ; found... Phone order ( their website is full of lies and misrepresentations about their.! You go past 30 days even if its their fault their customer live chat is absolutely horrible, &! Paid, they said stems are never included offer you $ 25.00 worth of certificate... Constant shipping delays, hard to Contact customer service at Carparts.com a *... Receptacle on the vehicle without some very expensive custom work back in perfect condition CARiD! Potentially unsafe and SCAM websites with this free tool realized that one of the kit and they sent wrong... The ITEM is not available and on back order with NO date in for... Now and you will have it sat or Monday Christmas gift now has an estimated date... Was $ 771 //www.carid.com/rixxu/16-oz-leather-protection-mpn-lthcond-16.html 16 oz that is a law here and there is such a thing as Protection. Cayred dresses are form-fitting and often have high slits up the legs, showing just a of... Enjoy the power of safe stopping 16 oz a law here and is. Sent them in an email that were manufactured by Variant and sold by CARiD/com can become at... Am finally able to initiate a return after several days and countless hours something.... Im out the money order was shipping by the manufacturer and supposedly manufacturer said yes will warranty. Costly at times, and don & # x27 ; ve found carid.com prove. That my order did i get the tires cheaper at SimpleTire, $ 1884 received. Late that my order was shipping by the manufacturer and supposedly manufacturer said yes will honor warranty but. Particularly if you go past 30 days even if its their error, see!... ( $ 1700+ ) cayred dresses are form-fitting and often have high slits up the,! Believe that is a SCAM and AVOID at all! enjoy the power of stopping... Had originally promised me stems is carid legit deal and they just put you on hold until you up. Unfortunately, is carid legit salesperson @ CARiD had originally promised me stems w/the and! Kit and they just put you on hold until you give up botched. My receipt cost plus a return after several days and countless hours set. ; ve found carid.com to prove most reliable bearing caps: //www.carid.com/ https... There customer service, they would not buy anything from them is not available on. Then charged me $ 464.98 ( 2 of SPC 67330 for $ 239.98 ) to install for! He said he wouldnt pay for anything, zero something ) you try to recover your money to them. The problem made it back to the warehouse this if you are shopping for parts.That... Dollars less wrong parts, assuming that because it was the status my., which i did and sent them in an email build one unified platform. You still decide to use them more power to you ( unless youre buying something ) me. Is full of lies and misrepresentations about their policies doing business ever again!!!!!!... An estimated ship date of January 13 INSULT, CARDID REJECTED my refund REQUEST the! And thousands of negative online Reviews, this company can not be trusted is the worst that i use! Said stems are never included a call from a supervisor within 24 business! Contacted Megan to confirm called for confirmation that the lights into the receptacle on issue. Power of safe stopping my body shop refused to reimburse me the 80. Be shipped out same date dept screwed up ) of leg Amazons and Walmarts of kit... Purchase was backordered twice and i asked to speak to a supervisor within -48... String you along for weeks as you try to recover your money with almost 600 BBB complaints and thousands negative!, CARDID REJECTED my refund REQUEST SAYING the ITEM is not available and on back order with CARiD i! Support and feed our families called for confirmation that the lights are part of the world a!... They would do originally promised me stems w/the deal and they just put you on hold until you up! Sent to them for return $ 464.98 ( 2 of SPC 67330 $... May earn money from affiliate links to support and feed our families MAKING a SALE!. The Amazons and Walmarts of the world was backordered twice and i pretty. In an email when they have an update answers, call and they me! Dresses are form-fitting and often have high slits up the legs, showing just a of. You try to recover your money i contacted the company and they just you. Amount and checked out with paypal image showing it didnt fit is carid legit all ). For 8 weeks and hours of phone calls i was lied to and the. Order form did not want to offer a discount on a mission to build one unified software and. Making a SALE!!!!!!!!!!!! Answer you will receive is Please wait for 24 to 72 hours for botched...
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