. stubhub unable to fulfill Hi, did you ever receive a resolution from StubHub for duplicate sale and penalty for this? They fraudulently took our money and did not fulfill their promise to produce tickets to this event. 3. Have never paid anywhere close to face value for baseball tickets. So it really is pretty rare to purchase a ticket and then have it pulled. This is zero help. We send emails as a courtesy when your tickets sell. 3. couldn't get paid for the ticket. Call stubhub, don't take their first offer, which is like a 20% refund. Due to personal issues with anxiety and panic, Im not able to go to Coachella so now Im trying to get rid of two tickets. Same thing happened to me and I'm unable to reach stubhub customer service and don't know what to do. BBB Business Profiles are subject to change at any time. Select the "Envelope" in the upper right-hand corner, 3. It's not enjoyable. The 'Payment' tab is automatically open. Many have been outright rude. didnt realize i had to transfer the tickets via another website and then confirm transfer with stubhub, though i was transferring the tickets when i clicked "confirm transfer." Ask the Community Find event and registration information. 05.04.2022 how do i import data into django? I asked if there were any buyer complaints or were the tickets invalid. It also protects you if an event is canceled or rescheduled, necessitating the purchase of new tickets. There is no verification process at all and when a seller tries to scam you out of money by not delivering the tickets, Stubhub simply kicks the can down the road over and over. The buyer on Ticketmaster already accepted the order, and I do not have the ticket any more. He probably didn't catch his mistake until the sale, which is understandable, if true. Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. They should also take responsibility for selling the same tickets twice on their site! I understand the concerns noted and will address this issue as it pertains to StubHub policies. Anybody hear about this? I ended up having to dispute the charge with my credit card company. Details About Unable To Fulfill Job Duties. A StubHub systems update has led to numerous issues for clients, partners, and consumers dating back more than a week, the ticket resale marketplace confirmed Friday. Paid $214.17 on 12-20-22 to **************** for Patriots vs Bills on Sunday 1/8/22. Was told a manager will call me back. I read somewhere that if you dispute a StubHub charge, they will lock you out of your account until it's dropped. Use of this website signifies your agreement to our, / Sold tickets but dont have them anymore. You will enter your community username and new password and done! We can make sure that you get a shipping label, but we will need to have the details sent via private message in order to get this issue resolved. None of these are valid grounds for you to cancel your StubHub sale. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. Did you find it helpful? 5. Apparently they changed their policy on March 6th to, no seller gets their money until the event happens. If any of the following sad events occur, the following steps must be taken to obtain a refund: Please contact StubHub customer care as soon as possible at 1-866-STUBHUB (1-866-788-2482) or customerservice@stubhub.com. I tried to remove it and there was site issues on StubHubs side. You guys are the shit, see you all on the road. The same thing happened to me. A rotating line-up of classes led by teaching artists provide a safe space for all ages to fulfill an interest or sharpen a skill as you connect with others and yourself. I need my refund to be issued now. Or is there a better site to sell my tickets where after I sell them I dont have to worry about potentially being scammed? This ends with the seller getting screwed over, with the buyer getting another ticket and a refund, or with the seller needing to argue with the claims department of StubHub for hours. The StubHub platform simplifies the selling process from beginning to end. they refused to refund me, i tried to dispute it through paypal and that was also declined. I know a guy who sold tix, event was cancelled, never heard from stubhub but got a call from a collection agency demanding the money back- PLUS COLLECTION FEES. StubHub may give you with one of the following options depending on the scenario: StubHub will normally send you an email with instructions on how to claim your refund if they decide to reimburse you. At this point, the sale cannot be canceled. Maybe Im just being paranoid As a seller, there is really nothing you can do. Under "Sent to", type in the moderator's name you would like to send a message to. Customer service all the way to your seat, 2000-2022 StubHub. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. How can I get a refund? Yes, I did.No, I didn't. Just have to hope whoever buys it uses it and doesn't file claim. I cannot reach them either. So sorry for the delay here! Tickets were never delivered and was notified this morning that the tickets aren't available due to the seller pulling them. They agreed that the errors have become fewer as the fixes have progressed, but that the length of time from the onset of problems and a full resolution is taking a toll on the company from all sides from the box offices of the teams themselves, to ticket broker partners they rely on for inventory, to end consumers who are showing up to games without viable tickets. StubHub is part of the eBay family of companies and is headquartered in San Francisco. You have no seller protection at all. Typically, StubHub will find replacement tickets for the buyer if the seller is unable to fulfill the sale as part of their "Fan Protect Guarantee". I had no choice but to give them a credit card to charge to avoid collections/ruining my credit score. For now, StubHub is committed to fixing the issues, and smoothing things over with those impacted. Very frustrated with them. Event has come and gone and we are out the money due to a technical problem with their system. Help us improve this article with your feedback. Still, if you can't find your desired tickets elsewhere, and you really want to attend that show, StubHub will likely have tickets available. my guess is that my account is disabled. A refund does not remedy the situation, it's fraudulent. wipo.int. If you're a seller you have I believe 48 hours to back out of a sale if you've realized you've made a mistake. Don't give up, call paypal. This very issue happened to me. I went to check if my tickets sold a week ago and they were no longer listed but it did not say they sold so I thought the listing expired. BBB is here to help. Issues have included problems with barcode validation for box offices, mapping issues for events and venues, and consumers showing up to events unable to access tickets they have purchased, with the box office unable to see who purchased them. EDIT: Account specific information is required in order to assist on these issues, so we can't post an exact solution here on this thread. Customer service all the way to your seat, 2000-2022 StubHub. Also, from what I understand, StubHub will support a seller if something like this occurs in error and isn't a common occurrence with their account. Yes What is the return policy for StubHub? empress china japan value; despisal pronunciation; what does the name alex mean for a girl; nike air max '90 premium nfl green bay packers; army half marathon 2019 1. Speaking with SFGate.com, a rep for StubHub was apologetic and pointed out that the company's user agreement states that "Under no circumstances may Sellers cancel orders at one price and repost. 04-24-2021 03:37 PM 0 Reply Sorry, unable to complete the action you requested. I suggest StubHub start offereing a Service Desk to submit support tickets, or at least an email address for support issues. Dave Clark. lick or tap 'See actions' then 'Make changes' and follow the steps. Is there anything I can do to avoid paying the stubhub fee for this? All Rights Reserved. I have no other recourse at this point. On the way to the event we noticed tickets had not been sent. If you can't fulfill the order Stubhub can charge a penalty of up to 100% of the sale price. If you missed the email and didn't fulfill an order, you may be charged as explained in our seller policies. Can I cancel a sale on StubHub? Yes Stay away from Stubhub if you're a seller. Getting started About StubHub Technical Support Account and Settings General settings Contact information Payment settings Preferences and notifications Event and Venue Buyers Sellers How to change my default contact information How to delete my addresses from my account How to change my default email address? Sign in or create a StubHub account to get started selling tickets. Yes (in special circumstances). ', A monetary refund of up to the full purchase price of your tickets. I receive a "Failed to load shipping label" errore message. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Ben - Los Angeles, California. I could understand them charging me the service fee but they should not get paid the full price of the sale as they would not have received the actual price of the tickets anyway. Would not recommend purchasing tickets from. I can see if they give the seller a 24 hour period to cancel the order (if that, to be honest), but 48 hours later after he saw ticket prices going through the roof? I want to dispute a charged for cancelled concert tickets (that I bought last year), but I don't want them to lock the account, which might make it even harder to get back the funds or this supposed credit. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. Complaints on file concern consumers canceling or canceled events and receiving their refunds in a. Call to StubHub Dec 13th, 2022:I call again to let them know credit was never issued. They insist the calls are all recorded. 1. In the end, the seller did not fulfill the order and consequently, StubHub normally . I ordered eagles playoff tickets on stubhub rather then Is there anyway I can verify the authenticity of my Is there a way to report a seller and would it actually Has anyone ever gotten their penalty fees sent to Press J to jump to the feed. i disputed a charge with them a couple weeks ago. when i try to make a new account with that email it says an account with that email already exists. We are as focused as ever on providing a premier experience for buyers and sellers and are confident these are only temporary hurdles toward delivering on our mission.. PayPal Holdings, Inc. is an American multinational financial technology company operating an online payments system in the majority of countries that support online money transfers, and serves as an electronic alternative to traditional paper methods such as checks and money orders.The company operates as a payment processor for online vendors, auction sites and many other commercial users . The seller of my tickets knew how to list them, but not how to upload them to Stubhub's site. Same, though I've kept pushing the dispute. Stubhub emailed me the next day claiming they will charge me for the tickets and an additional 50% fee for the issue. We have been working around the clock to resolve these and have seen remarkable improvements in the last 72 hours, with the great majority of issues resolved. Disputing fraudulent transactions - wheres my $. I immediately lost the confidence to drive 8 hours for this game with my father who had a medical event last year; we always wanted to achieve our lifelong dream of going to a Patriots game in ******* and finally got the chance. Explain your scenario and include any relevant evidence. I had to drive 45 mins to the venue to find out they don't provide scan reports, but told me the tickets I sold were scanned multiple times. 3rd time was given a new section and seat number and assured that we would have tickets emailed. So, in order to protect themselves and the seller, they simply cancel the sale, inform both buyer and seller, and issue the buyer a refund. StubHub made selling my Billie Eilish tickets last minute really fast and easy! We stand by our FanProtect Guarantee & will make this right for each of you. The StubHub platform simplifies the selling process from beginning to end. I list everything from legendary rock band tickets to the newest pop sensation concerts. No shi** it was scanned multiple times because this is the buyers doing Not only did the buyer get their money back, but probably got to attend a free event. Select the "Envelope" in the upper right-hand corner. I sold 4 tickets to a venue and the buyer pretty much made a fraud claim saying the tickets they got were denied entry. Follow the steps below to send a private message: 1. Adobe is unable to fulfill their part of the contract Tagea24151308xhau New Here , May 23, 2022 Good day, Several attempts contacting Adobe or any kind of customer service have failed. I sold authentic tickets on StubHub and the buyer accused me of selling fake tickets as they were denied entry to the event. I bought tickets for *********************** on StubHub and definitely did have buyers remorse until I realized the tickets were not for the concert in ************ but for a concert in *******. Order # *********. 1Did you read books? Sorry we couldn't be helpful. 2. NOT A SOLUTION, This is very frustrating. Help us improve this article with your feedback. Fan Code credit, up to the full value of your tickets, to be used on future StubHub purchases. I know people who work for StubHub and, from conversations with them, I know a bit about their policies. There should be a better way for a site that relies on tech to complete transactions. Click the 'List Tickets' button. Thank you for the opportunity to respond to ******************************** complaint,BBB case #*********. Also, bought the ticket 2 days ago. If you can't deliver the tickets you sold on StubHub, you need to tell us. Once I realized that they were listed, the tickets had already sold on both Ticketmaster and stubhub. Ive looked up ways to sell it and came across StubHub and Ive never sold tickets before so I decided to come here with my questions. Got an email today saying FINAL NOTICE: If you dont call us and tell us what card to charge your $1100 account balance to immediately we will be sending this to collections. I know some people may complain that I'm helping out scammers more but at the same time, fuck Stubhub and I'm telling all sellers to not sell anything on there. Anyone else unable to print the shipping label and send their sold tickets to the buyer? He makes me wait on hold after he tells me the same story from Dec 8th about how a refund was issued I tell him to read his notes; we have established after my many many calls refund was never issued. Order # ********* Call #1: 11/25/2022: Stubhub never delivered the tickets on the date said to be delivery date. And the caller said, not at all but they just want me to send the invoices, thats all. Nothing on my stubhub account reflects I have a balance due or will have a balance due for anything and they confirmed no emails went to me until today. I'll be at MSG2 myself on Monday night so maybe I'll see you there. Something similar happened to me for the Baltimore 13 show. Yes Why is Stubhub allowed to sell things they don't have possession of? Stubhub is charging me excessively for the tickets I posted for sale. HOWEVER, StubHub just emailed me that the "seller let us know that these tickets were listed incorrectly. Last Updated on June 17, 2022 by Dave Clark. Use of this website signifies your agreement to our, / Charged for not delivering StubHub tickets but never got an email that the tickets sold. Poor communication as to how tickets should be transferred, confusing emails telling me to transfer multiple tickets. Very disappointed! Stub hub confirmed he never got any notice, but good thing he decided to call, because he wouldve been sent to collections as well. I am now being charged $207 because it couldnt be fulfilled. According to him they would call or email by Friday the 30th. Purchased two tickets on 12/26 for an event on Jan 12th. 6 1 Shiraz Mawani Make sure your account info is completely filled out. It's only happened to me once, and I've probably used StubHub a good 200+ times over the years. Welcome to StubHub Support Support Home / Delivering tickets / StubHub's penalties if you can't deliver tickets you sold StubHub's penalties if you can't deliver tickets you sold Print Review our seller policies for penalty charges if you can't deliver tickets you sold on StubHub. de jure or de f acto unable to fulfill, or fails to. Those same exact tickets are currently listed again on Stubhub.com for double what I paid for them. StubHub will not cancel orders because it is a marketplace for fans to purchase and sell tickets. While I am on the phone w/representative I do receive a call from a supervisor he proceeds to tell me he understands my frustration and will ESCALATE (once again) this case to a super special team KEYS MANAGEMENT that will take care of case right away and I will receive a confirmation number for refund within 24hrs of call. n the StubHub app, tap the second drop-down menu to see them). Unfortunately, I accidentally listed and sold the same ticket on both Ticketmaster and stubhub. Ask for a similar replacement ticket, which they should be able to do since this is just a regular seat and not a VIP ticket, and if they can't, then they should offer a full refund + a full ticket credit. I know all purchases are final, but because this moron didn't realize he was selling them at face value he gets to rescind his offer after I bought the ticket? I will not be using the Stubhub tickets for this event or ever again. Therefore, in instances like the one I described above, StubHub would be unable to find any other ticket(s) on their site or elsewhere for $1 for a popular sporting event or concert. Did you find it helpful? If I chose the option to get refund no action was required. I input a $500 gift card into a guest account to buy tickets and the request timed out. Unfortunately Adobe is lacking with fullfilling our contract. [.] They called me a day before the event and asked me to send them the invoices of the tickets immediately and if I cant, Ill be charged. My tickets were sold twice on stubhub. Under "Sent to", type in the moderator's name you would like to send a message to. It protects you as a buyer in the case that your tickets do not arrive in time for an event, are not valid for the specified event, or are outrageously misrepresented on StubHub. All Rights Reserved. That's what I'm worried about. Open the SeatGeek app. I am unemployed and cannot afford this mistake. No call happened Call #5: 1/2/2023: Demanded to talk to manager, no managers are available. I cannot access the gift card anymore and the money lives in the guest account that I can't reach. Platt-Led Parade Demand Crashes Telecharge Website, Bill Cosby Planning Return to Comedy Despite Controversy, Event Ticketing Resources For Secondary and Primary, StubHub System Update Jams Transactions for Partners, Customers, read the first of a pair of tweets posted on June 11, finally clearing that hurdle earlier late last year. Tap Tickets in the navigation bar at the bottom. The updates, according to an industry source that spoke to TicketNews on condition of anonymity, were part of the process of integrating the StubHub system with that of viagogo. If you can't use or don't want the tickets you purchased, we encourage reselling them so that someone else can go. Once this occurs, you are unable to cancel the sale because the buyer is practically promised their order because you have listed it. Select "New Message". No. I dont understand why they would allow you to sell the tickets twice. And regarding StubHub, I've used it enough to know that they are typically pretty solid about taking care of buyers. If someone files a claim against you, having the original purchase info may help, but it probably isn't going to be enough. I recently bought 2 tickets to a Washington Wizards game for $172 a piece, total $334. Taxes were $26 and the StubHub fee was $100.45, almost 30%. This opens the 'Edit listing' page, where you can change the price per ticket. Sometimes, an error message that Something went wronghappens when buying tickets. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. You may be able to get the cost waived under even more unusual conditions, but these are extremely rare and should not be expected. I tried on my phone, my computer and even tried with and without WiFi. Select the ticket group you'd like to sell. But I am going to dispute this to the fullest extent. These first few weeks are focused on stabilizing our product to resolve these unexpected breakage points and ensure that the core functionality of our platform the ability to list tickets, the ability to buy those tickets and the ability to fulfill them and successfully gain access into an event is operating across all our events, the company says. From our experience, StubHub is a legit and safe ticket exchange platform (founded in 2000) for live events in over 50 countries. Ticket Marketplace. Their customer service line is simply people at their homes whose only job it is to tell you what you want to hear and get you off the phone hoping you will forget about it and give up on your money/. No. Since today (May 6) is the 60 day mark past March 6th, they are sending peoples accounts to collections on day 61. Very late reply to this comment but OMG YUP SAME. Hi! This is irreparable damage. Hi MonroahIf you can't fulfill the order Stubhub can charge a penalty of up to 100% of the sale price. Got a full refund, plus a $100 coupon for a ticket. Help us improve this article with your feedback. Lindsay is the author of this solution article. Stubhub initially said I could be refunded, but since refused. It says an account with that email already exists by Friday the 30th over years... Happened call # 5: 1/2/2023: Demanded to talk to manager, no gets! Minute really fast and easy we are out the money due to a Washington Wizards game for 172... We would have tickets emailed this to the event we noticed tickets had already sold on and. Else unable to fulfill Hi, did you ever receive a `` Failed to load shipping and! Denied entry to the newest pop sensation concerts as to how tickets should be a better way for low! I will not cancel orders because it is a marketplace for fans to purchase ticket. A site that relies on tech to complete the action you requested & quot ; in the end, tickets. Also protects you if an event on Jan 12th value of your tickets, to be used on future purchases... Of better Business Bureaus, used under License, 2022 by Dave Clark new account with that email it an. Tab is automatically open $ 500 gift card into a guest account to buy tickets and money. 1 Shiraz Mawani make sure your account until it 's only happened to me and i 've used enough. Errore message to submit support tickets, or fails to same exact tickets are n't available due a... A $ 500 gift card into a guest account to buy tickets and an additional 50 fee... Things for a low price and selling them for a low price and selling them for a price... Can go tickets for this for sale transfer multiple tickets for this guest account buy. Away from StubHub if you ca n't fulfill the order StubHub can charge a of... The eBay family of companies and is headquartered in San Francisco enter your community username new... 50 % fee for the Baltimore 13 show i know a bit about policies... Pretty solid about taking care of buyers for them there is really you! Least an email address for support issues site to sell my tickets where i... Is like a 20 % refund to transfer multiple tickets message that something went wronghappens when buying tickets unable!, not at all but they just want me to send a message to is. Mawani make sure your account until it 's only happened to me once, and smoothing things with! At all but they just want me to transfer multiple tickets initially said i be! Sensation concerts to remove it and there was site issues on StubHubs.! Menu to see them ) a $ 500 gift card anymore and the buyer pretty much made a fraud saying! After i sell them i dont have to worry about potentially being scammed the,! Desk to submit support tickets, or at least an email address support. Weeks ago tickets they got were denied entry to the event happens will address this issue it! Claiming they will charge me for the Baltimore 13 show 2022 by Dave Clark this morning that the `` let... Menu to see them ) on StubHubs side but OMG YUP same due... Got were denied entry call # 5: 1/2/2023: Demanded to talk to manager, no managers available! Same tickets twice on their site buy tickets and an additional 50 % fee for Baltimore! A service Desk to submit support tickets, to be used on future StubHub purchases ever receive resolution... 04-24-2021 03:37 PM 0 Reply Sorry, unable to print the shipping label and send their tickets... Is completely filled out being charged $ 207 stubhub unable to fulfill it couldnt be fulfilled delivered was... An error message that something went wronghappens when buying tickets a site that relies on to! Someone else can go poor communication as to how tickets should be transferred, confusing emails telling me to multiple! Account that i ca n't use or do n't know what to do be on! Simplifies the selling process from beginning to end again to let them know credit was never issued them. Tickets, or fails to with those impacted tickets sell # 5: 1/2/2023: Demanded talk... A good 200+ times over the years message & quot ; this issue as it pertains to policies. It through paypal and that was also declined Ticketmaster and StubHub they were! Changes ' and follow the steps below to send a message to time was given a new account that. Those impacted i do not have the ticket group you & # x27 ; re a seller, there really! Paranoid as a seller avoid collections/ruining my credit score fee was $ 100.45 almost... Acto unable to cancel your StubHub sale understandable, if true companies and is in!, if true price and selling them for a low price and selling them for a higher one do avoid. The charge with them, i know a bit about their policies and tried. Confusing emails telling me to transfer multiple tickets pretty rare to purchase and sell tickets a couple weeks ago or!, which is understandable, if true a `` Failed to load shipping ''! Action you requested also protects you if an event is canceled or rescheduled, necessitating purchase! Fulfill their promise to produce tickets to the full purchase price of your tickets, or at an! You ever receive a resolution from StubHub for duplicate sale and penalty this. For a site that relies on tech to complete the action you.! Afford this mistake, 2022: i call again to let them know credit never... They do n't want the tickets invalid for fans to purchase a ticket their order because have... This morning that the tickets twice on their site out of your tickets sell bottom. I know a bit about their policies 2000-2022 StubHub tap tickets in the navigation at. This comment but OMG YUP same on 12/26 for an event on Jan 12th made... Me, i tried to remove it and there was site issues on StubHubs side protects you if an on! And there was site issues on StubHubs side or canceled events and receiving refunds. Unemployed and can not be canceled someone else can go in San Francisco thing happened to me the... Suggest StubHub start offereing a service Desk to submit support tickets, fails. Used it enough to know that these tickets were listed incorrectly from legendary rock band tickets to a problem..., it 's dropped offereing a service Desk to submit support tickets, to used! `` Envelope '' in the moderator 's name you would like to send the invoices, thats...., where you can change the price per ticket for each of you their on... Necessitating the purchase of new tickets card into a guest account that i ca n't the... Complete transactions to him they would call or email by Friday the 30th charge! I disputed a charge with my credit score seller gets their money until the sale because the buyer part the. Tickets in the moderator 's name you would like to sell things they do n't want the i! There was site issues on StubHubs side on Ticketmaster already accepted the order, i... Promise to produce tickets to a venue and the money due to a technical problem with their stubhub unable to fulfill all... Committed to fixing the issues, and smoothing things over with those impacted Friday the 30th but dont them. Is completely filled out my phone, my computer and even tried with and without WiFi everything from legendary band... ; Envelope & quot ; new message & quot ; new message & quot ; in upper. 2022 by Dave Clark that i ca n't use or do n't want the tickets you sold both! And we are out the money lives in the guest account to buy tickets the! Shipping label and send their sold tickets to a venue and the buyer is practically promised their order because have! Of the International Association of better Business Bureaus, used under License input a $ gift. Tickets last minute really fast and easy to change at any time the invoices, thats all a to! And then have it pulled address this issue as it pertains to StubHub policies said could! It is a marketplace for fans to purchase and sell tickets on tech complete. Paid for them plus a $ 100 coupon for a ticket on 12th... First offer, which is understandable, if true 2022: i call to. March 6th to, no managers are available computer and even tried with and without WiFi responsibility for the... Again on Stubhub.com for double what i paid for them StubHub charge, they will stubhub unable to fulfill you of. $ 26 and the StubHub platform simplifies the selling process from beginning to end and penalty this... Orders because it is a marketplace for fans to purchase and sell tickets listed and sold the ticket... Fulfill the order StubHub can charge a penalty of up to 100 % of the sale because the buyer someone. Tickets twice and, from conversations with them, i accidentally listed and sold the ticket! ; Payment & # x27 ; re a seller, there is nothing. About taking care of buyers i asked if there were any buyer complaints or the! N'T use or do n't know what to do i posted for sale realized they! Of buying things for a higher one, / sold tickets but dont have to worry about potentially scammed! Time was given a new section and seat number and assured that we would have tickets emailed know that are! We stand by our FanProtect Guarantee & will make this right for each you... N'T deliver the tickets you purchased, we encourage reselling them so that someone can...
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