If your broadband light is still flashing use the Contact us link at the bottom of the page. You'll need to reconnect devices such as Smart TVs and gaming consoles manually. Re: BT Hub - Blue light on but no internet on any devices. This, BT's official advice rather unhelpfully states "shows that there's a problem somewhere". If there are no lights, check the power cable is in firmly, and connected to the mains. Step 2: Click on Wi-Fi. If so, then you're (temporarily) sorted. And the Mini Hub will also work over a 3G signal. Get more information on BT Power Save mode. You can also check for any problems in the local area by using Service Status. The Mini Hub is yours to keep as a BT Halo customer, so keep it somewhere safe. If this doesn't work turn your Hub off and on again using its power button. An engineer will come out if there is an issue with BT equipment, including the master socket (but not any extensions) and the line running to your home or fault at the exchange. st thomas rutherford labor and delivery visitor policy 0. taqueria azteca broadway. Thanks again for the help - I have checked all / all look ok. Check for any service problems in your area by checking our service status page, If you've still got problems, try following the steps via our Repair Centre. 30-05-2020 12h26. The default setting is to merge the two together so you see only one network name. If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). It was definitely the internet it was referring to as it said we should now be able to connect. Choose Status in the top-left corner of the home page. There's a problem with your device. Your device is not paired to your hub. If there's still no light, call us on 0800 111 4567. Check you're connected with the correct username in the Hub manager. Trying to work out your BT hub orange light from your BT hub green light? This can take up until midnight on the day we switch your broadband. Hmm. Fibre connection First, you need to establish whether its the internet connection itself thats the issue of whether its the device youre using to access the internet. If there's still no light. Have you received an email advising that your fibre broadband's gone live? Copyright 2023 IDG Communications, Inc. Blue: Everything is working and your Hub has an internet connection, Orange: Theres a problem, which could be with the broadband connection, Green: The Hub is starting up wait a couple of minutes, Flashing orange: Connecting to broadband wait 30 seconds, Solid orange: Theres no broadband connection connect via Ethernet and follow the instructions in your web browser, Flashing pink: Hub is working fine, but theres no broadband connection, Red: theres some other problem turn off and on again. Your device is connecting to the mobile network. Covid issues are making it hard to book and engineer Hub/broadband all seems ok to me - still working at the momment, on A steady blue means that the Hub is connected to your broadband. One way to check this is by connecting your Hub to your test socket. Try moving Hybrid Connect. Your broadband is active, but your Hub can't connect. The flashing purple light suggests you've got no broadband connection at all, so the first thing to do is check everything is plugged in properly. (Instructions for an Android device are here.). Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. Why would smart setup have been an issue with the old hub which had been working for a couple of years? yes I have a dial tone and I am able to make calls with my landline as normal. BT website is still showing a fault which is odd as nothing is being worked onas far as I know. For a BrightBox: in the Internet section on the initial Status page or; For a Smart Hub: on the Advanced Settings / Broadband / Internet page? 30-05-2020 If everything has been entered correctly you should be able to access the internet. Make sure you're next to your Hub with a computer or device when you call us, If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). Get six months of BT broadband and TV half price. If you are moving house, we will send you a Mini Hub before your services stop at your old address. From top to bottom, this is what the other lights on the Super Hub mean: The "Traffic" light: If this is twinkling blue or green, everything's working. Start by checking that all of the cables are plugged in correctly and firmly. On Monday no lights on the Openreach modem were on. My Mini Hub hasn't arrived My Mini Hub doesn't work I don't have a signal My Mini Hub seems to have entered Sleep Mode BT Broadband even some fibre packages needs a working landline, so pick up your receiver and see if theres a dial tone. Sorry to hear you can't connect to the internet. Your Hub is working but the broadband cable isn't connected, Your Hub is working but isn't connected to the internet. So I am going to assume it is that one. Now for PAIRING, Open G Hub Application, go . 01-06-2020 The Smart hub should just need connecting staight into the wall socket. My router has a blue light but can't get any internet on pc or mobile. If you see these colours when youre not starting up your hub, follow the instructions to resolve the problem. Fibre customers might have an Openreach modem installed. Wait a couple of minutes for the Power light to glow blue. Finally. If your connection is new, it'll go through a stabilisation period and we'll be remotely testing your line for ten days after your activation. Your Hub is connected to the EEmobile network via Hybrid Connect. Turn it off and back on again. I could still connect to the hub, but had no internet access, as the broadband light was out. If the light doesn't turn blue, use a paper clip to press your Hub's Factory Reset button. The lights on your Hub give indicators about what the hub is doing andwhether everything is working correctly. The BT Home Hub 5 is capable of dual AC Wi-Fi. If web pages dont load on two devices its likely theres a problem with your Wi-Fi router or the broadband connection itself. Announcements, Guides & Community Updates. 22h09, Yes - it says Hmmmm it cant reach the page ( I think that was on one of me earlier pictures), on 22h19. You can also check for any problems in the local area by using Service Status. 16h24. Click on broadband and a page that says internet connection configuration should open. Power light is blue, but you can't connect to the internet. If you find there is no dial tone or a noisy line, you can report a fault via the My BT app on your mobile phone or by logging into your account via the Having problems with your Mini Hub? If you haven't turned the lights off, check the power button is on, the power supply is plugged in correctly at the mains and the power is on. Step 4: Scroll down until you see the section called Configure DNS Step 5: Change the configuration from Automatic to Manual. If it's flashing red, you didn't connect. Using the Power button, turn your Hub off and then on again. Hub is back where it belongs. Blue light but no wifi or internet connection. This will tell us at which stage EE have got to.Is this for ADSL BB or Fibre? Light on router is blue but no internet connection 1 user liked/thanked this post: If you're still having problems, reset your Mini Hub: A few days after your broadband service has resumed, we'll switch off unlimited data on your Mini Hub. Connect a device to your Hub. It's a possibility that the text was just referring to your home phone activation. Has your broadband been activated? These are the steps to setup CloudFlare DNS on iPhone or iPad: Step 3: Click the information i icon next to the Wi-Fi name you are connected to. Weve found that many fibre connection issues can be resolved bypower cycling the modem turning it off and on again in a controlled way. Jim has been testing and reviewing products for over 20 years. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. Monthly cost changed on Tuesday - no internet since then! If it occasionally flashes orange then pink/purple between periods of steady blue, please wait until it glows a steady blue - this can take up to 24 hours. There are other free services available too including Google DNS (8.8.8.8 / 8.8.4.4) or you could just try entering PlusNet's DNS servers manually. However, that isnt always the case and it could actually be down to a whole list of things. Step 4: Scroll down until you see the section called Configure DNS. These are the basics to what your hub lights mean. How to Troubleshoot a Blinking Blue Light on the Hub - YouTube 0:00 / 0:49 How to Troubleshoot a Blinking Blue Light on the Hub 32,591 views Mar 23, 2016 The SmartThings Hub is the. 17h47. Please can you help me? 30-05-2020 I have plugged that in and connect all devices - again blue light and again no internet on any devices. Check the power supply and that your Hub is turned on. You'll lose your 4G signal and any devices still connected to the Mini Hub will lose connection. If you think I helped please feel free to hit the "Thumbs Up" button below. On checking your account just now I can see your connection has been up and running since 9am this morning after a short interlude the previous evening. If not then you can just undo the above steps and now know that it isn't a problem with DNS settings. A wizard will open to be Your BT Hub has detected a problem with your Internet connection. steps to setup CloudFlare DNS on iPhone or iPad. 31-05-2020 Smart setup is shown in the picture you posted in message 5, click to disable. The lights will appear in this order: Check the broadband cable (black with grey ends) is plugged in correctly and you're using a filter if needed. I happened to have a new hub which I installed (BT registered). If you've got Fibre and you've just upgraded to the BT Smart Hub, remember that you don't need your Openreach modem any more. 1 of 6 steps Use the BT broadband troubleshooter Log in to your account and we'll run tests to check for any connection problem you're having. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: Step up your cyber-security, Save time, manage your account, and check your services at your fingertips. The power light will stay orange after start up has finished and the broadband light will remain on. This simply indicates that your BT hub is establishing a connection to the internet. Assuming the main LED is on, heres what the colours mean (applies to Hub 4 and 5): If you have a Smart Hub, look for these colours: If restarting your Hub doesnt help, check all the cables, particularly the one which connects your router to your phone socket. It says connected and the username is setup@plusdsl.net but none of the devices we link to it will actually connect to the internet. In the box that says broadband username you need to type your plusnet user name followed by@plusdsl.net In the password field you need to clear all the dots out and enter your plusnet account password . Thanks, on Still no lights? Second, check that you havent got a Now wait at least 2-3 minutes for it to come back on and establish a broadband connection. 30-12-2016 Check the power cable is correctly inserted. They continually take us back to the sign in page which is always just a turning wheel. Choose ' Open 'No Connection' help ' under 'No service'. There's a problem. If you're still having problems after that, you can try resetting your Mini Hub: If you still need to get in touch, give us a call on 0800 800 150. make sure your device is connected to the WiFi network. on Rachel Message 1 of 6 (3,202 Views) 1 5 REPLIES Rachey0 Newbie Posts: 2 Trying to work out your BT hub orange light from your BT hub green light? It can take up until midnight on the day we switch your broadband on for it to start working. Web. 30-05-2020 If this doesn't work check the status of the lights (see below). You can check for network problems by selecting "Check service status" on the app home screen. Wireless security is switched off for one or both wireless channels. . Any joy? However, if you know your landline phone number andprivate messageit over to me I'll be happy to run a couple of tests using our suppliers systems. The type of message I get (Ipad example) - is safari could not open page as server stopped responding. BT Smart Hub 2 BT Smart Hub and Ultrafast Smart Hub BT Home Hub 4 and 5 If the light doesn't turn blue, use a paper-clip to press your Hub's Factory Reset button. BT have an engineer due to attend in around 3 weeks time. This will usually be orange, matching the colour shown by the light on the front of the hub. This is my personal Community Forum account to help out around these parts while I'm at home. This light turns on when it gets no connection. Usually, a yellow Wi-Fi LED on the Hub means that Wi-Fi has been disabled, or at least one of the two radio frequencies is turned off. 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